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- Tasks: Support the Rental Manager and deliver top-notch customer service in a dynamic environment.
- Company: Join Shelbourne Motors, an award-winning automotive group with a focus on innovation and sustainability.
- Benefits: Enjoy 30 days annual leave, employee discounts, and exciting company events.
- Other info: Flexible hours with opportunities for overtime and career growth.
- Why this job: Be part of a fast-growing team and make a real impact in customer satisfaction.
- Qualifications: Full driving licence and experience in customer service or administration preferred.
The predicted salary is between 28000 - 30000 £ per year.
Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions. Our success is driven by our people, our ambition, and our long-term vision: to be the most trusted, customer-centred and sustainable automotive group. Our mission and values place customer experience, innovation, teamwork and sustainability at the heart of everything we do.
We are now seeking an ambitious, customer-centred Rental Advisor to join our fantastic Rental division (SVRgo). Salary £28,000 - £30,000 depending on experience with the opportunity to earn a monthly bonus. Location: Newry Premises. Hours of work: Monday - Friday 8.30am - 5.30pm & alternate Saturday 9.00am - 1.00pm.
The Role
The purpose of the Rental Advisor is to provide support to the Rental Manager and team. Delivering the highest level of customer satisfaction is paramount to this role. The role will involve meeting and greeting Rental customers face to face and offering advice on the appropriate services. Answering telephone/online queries promptly and politely is a large part of the role. The role will involve handling visa transactions, arranging insurance cover and completing rental paperwork accurately for both customers and the internal accounts department. Business generation will form part of the role; therefore, the post holder will be required to conduct prospecting telephone calls and convert enquiries into bookings. The role may also require, on occasions, assisting the driving team to deliver and collect customers and/or vehicles in a friendly, courteous and professional manner.
The Candidate
The ideal candidate will have a full valid driving licence, proven customer advisory and administrative experience preferably in a similar role within the motor or logistics industry. They will have the ability to process information accurately and efficiently. Computer literacy is essential including a working knowledge of Microsoft packages. It is essential the successful candidate has excellent communication skills both verbal and written. Working as part of a team, being flexible and able to work overtime on occasions along with having a customer-focused approach are necessary to be successful in this role.
If you have what it takes and feel that you will be an asset to us, we would like to hear from you. Shelbourne Motors is an Equal Opportunities Employer.
Skills
- Customer Service
- Customer Care
- Car Rental
- Vehicle Administration
- Administrative Work
Benefits
- 30 days annual leave
- Employee Referral Programme
- Long Service Awards
- Company Events
- Employee Discounts
Rental Advisor in Newry employer: Shelbourne Motors
Contact Detail:
Shelbourne Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Advisor in Newry
✨Tip Number 1
Get to know the company inside out! Research Shelbourne Motors, their values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch customer satisfaction, think of scenarios where you can demonstrate your ability to handle queries and provide solutions effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Shelbourne Motors family. Don’t miss out!
We think you need these skills to ace Rental Advisor in Newry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Rental Advisor role. Highlight any customer service experience and administrative skills, as these are key for us at Shelbourne Motors.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you align with our mission and values. Show us why you’re the perfect fit for our team!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Stuff
Before the interview, make sure you research Shelbourne Motors and their rental division (SVRgo). Understand their values, recent awards, and what sets them apart in the automotive industry. This will show your genuine interest and help you answer questions more effectively.
✨Customer-Centric Mindset
As a Rental Advisor, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can demonstrate your ability to handle queries and provide excellent service during the interview.
✨Showcase Your Skills
Highlight your administrative skills and computer literacy, especially with Microsoft packages. Be ready to discuss how you've efficiently processed information in previous roles. This will reassure them that you can handle the paperwork and transactions accurately.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview, where you might need to demonstrate how you'd greet a customer or handle a booking. Practising these scenarios beforehand can help you feel more confident and showcase your communication skills effectively.