Digital & Process Improvement Coordinator in Newry

Digital & Process Improvement Coordinator

Shelbourne Motors is a multi-award winning, family-run automotive group representing some of the world's most recognised vehicle manufacturers, alongside our own growing portfolio of specialist and rental brands.

With significant plans for continued growth, we're investing seriously in technology and AI to make the business run smarter — and we're looking for the right person to help lead that change.

We're looking for someone who gets things done — a project person who is responsible for identifying opportunities to streamline workflows, implement AI-powered solutions, automate repetitive tasks, and drive continuous improvement across business operations.

This is a genuinely cross-functional role with real ownership and direct visibility to senior leadership.

You'll work across sales, aftersales, marketing, and finance, rolling out new technology, improving data and reporting, and driving genuine adoption of what you build.

What you'll do

• Business improvement and process optimisation
• Work with stakeholders across sales, aftersales, parts, logistics, and back-office functions to map current processes and identify inefficiencies.
• Analyse workflows and recommend system or process changes that reduce cost, cycle time, or manual effort.
• Track and report on the benefits delivered from improvement initiatives.
• Build business cases for proposed initiatives, including cost, time savings, and payback period.
• AI and innovation
• Identify opportunities where AI and automation can improve efficiency and ways of working across the group.
• Support the rollout of AI tools into customer-facing and internal processes.
• Measure and report on the impact and adoption of AI initiatives.
• Facilitate training sessions to build AI awareness and adoption among management.
• IT systems and project delivery
• Plan, test, and roll out new systems and upgrades, including dealer management, CRM, and reporting platforms.
• Gather and document business requirements, translate them into functional specifications, and liaise with internal teams and external vendors on delivery.
• Coordinate user acceptance testing, manage issue logs, and support go-live activities.
• Manage relationships with technology and software vendors, including escalation of support issues through to resolution.
• Identify opportunities to utilise Microsoft 365 applications more effectively across departments.
• Data, reporting, and analytics
• Develop and maintain management reports and dashboards providing visibility of sales, stock, service, and financial performance.
• Improve data accuracy and consistency across systems, and support data cleansing initiatives.
• Provide analysis to support business cases for improvement projects.
• Communications and adoption
• Roll out and champion stronger frameworks for internal and departmental communications.
• Act as the primary point of contact between business users and IT, resolving system-related issues or escalating as required.
• Prepare training materials and deliver training on new tools and processes.
• Support adoption of new systems and processes across departments and sites.
• Maintain documentation of processes, system configurations, and standard operating procedures.
• Governance and compliance
• Ensure improvement initiatives comply with company IT policies, data protection requirements, and audit standards.
• Support periodic reviews of system access, licensing, and IT asset records.
• Reporting
• Provide regular project status updates to senior leadership on progress, risks, and outcomes.
• What you'll bring
• At least 1 year's experience in IT, business analysis, or process improvement — we're open to strong graduates as well as more experienced candidates.
• Exposure to system implementation, upgrades, or rollout projects, whether through work experience, placement, or academic project work.
• Strong analytical skills and advanced Excel proficiency; experience with Power BI, SQL, or similar tools is an advantage.
• Experience or exposure to Microsoft 365 and Power Platform tools (Power Apps, Power Automate, Power BI) is a strong advantage.
• Familiarity with process improvement methodologies such as Lean or Six Sigma is beneficial.
• A genuine interest in AI and how it can be applied practically in business.
• Clear written and verbal communication skills, with the ability to explain technical matters to non-technical stakeholders.
• A proactive, organised approach — comfortable running several projects at once.
• Full driving licence and willingness to travel between local sites as required.
• A multi-award winning, family-run business with genuine ambition and room to grow.
• A genuinely cross-functional role with direct exposure to senior leadership.
• Real project ownership, from initiation through to adoption.
• The opportunity to grow a career with a forward-thinking and dynamic business.
• Shelbourne Motors is an

Equal Opportunities Employer .

• Working Hours Monday to Friday 8:30 - 17:30 (3pm finish on Fridays)
• Location Portadown (Head Office) & travel to Newry when required

Benefits 30 days holidays increasing with length of service
Free employer car parking
Employer Pension Contributions
Staff preferential vehicle purchase schemes

Shelbourne Motors Limited trading as Shelbourne Motors Portadown, Shelbourne Motors Nissan, Shelbourne Motors Newry, and Fleet4u is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010).

Automotive Compliance Ltd’s permissions as a Principal Firm allows

Shelbourne Motors Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender.

We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent.

We act on behalf of the lender for this introduction and not as your agent.

We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions.

If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you.

Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives.

If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow.

This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing.

But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments.

Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission.

The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over.

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