At a Glance
- Tasks: Be the go-to person for customer service in our busy automotive service department.
- Company: Join Shelbourne Motors, a top-rated and rapidly growing automotive group in Northern Ireland.
- Benefits: Enjoy 30 days annual leave, competitive pay, and staff car purchase scheme after 6 months.
- Other info: Great opportunities for career growth and industry-leading performance rewards.
- Why this job: Make a real difference in customer satisfaction while working with a dynamic team.
- Qualifications: Must have face-to-face customer experience and a valid driving licence.
The predicted salary is between 30082 - 35482 £ per year.
Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
In recent years, Shelbourne Motors has undergone a major period of transformation and recognition. Most recently, we were proudly awarded: Dealer Group of the Year 2024, 2025 EV Dealer of the Year, 2025 Best Marketing Campaign, Business Eye Northern Ireland's Fastest Growing Family Business, AM Awards Highly Commended: Best Marketing Strategy.
Our success is driven by our people, our ambition, and our long-term Vision: To be the most trusted, customer-centred and sustainable automotive group. Our Mission and Values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do.
We are now seeking an Aftersales Advisor with exemplary customer service to join our team.
Location: Newry premises
Hours of work: Monday - Friday 8.30am - 5.30pm and alternate Saturday 9.00am - 1.00pm
Salary: £30,082 base, (£35,482 OTE)
The Role: The purpose of the Aftersales Advisor role is to be the focal point for customer contact in the service department. They will organise customer service/repair & parts requirements and will strive for 100% customer satisfaction first time every time. The Aftersales Advisor will assist the Aftersales Manager in ensuring the efficient and profitable operation of the service department.
- The welcoming of all customers at the Aftersales desk with a warm and professional manner, qualifying their needs; agreeing service instructions and booking vehicle into the workshop;
- Responding to customer telephone queries relating to service repair and the booking in of their vehicles for the required work;
- Establishing the customers drop off and collection requirements / arranging alternative transport where necessary;
- Provision of customer quotations;
- Reviewing vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service);
- Ensuring all appropriate information is gathered from the customer within GDPR guidelines e.g. address, email address, telephone contact details etc. for marketing purposes;
- Data input into CDK system;
- Communicating customer requirements to workshop colleagues;
- Ensuring vehicle health checks are carried out on each vehicle;
- Ensuring thorough vehicle inspection with the customer before and after service work is carried out;
- Liaising with customers regarding additional work and obtaining their authorisation to proceed;
- Responding to customer enquiries;
- Monitoring work progress to ensure the vehicle will be ready at the time agreed and making contact with the customer to confirm when their vehicle is ready for collection;
- Maintaining all customer records and job cards on a daily basis to ensure the accurate analysis of service activity;
- Handing over vehicle to the customer advising them fully of the work carried out and giving a full explanation of the invoice;
- The creation of invoices for work completed;
- The process of customer payment and completion of appropriate paperwork;
- Promoting the sale of service plans and additional products to customers;
- Carrying out campaign duties as and when required;
- Handling customer problems and complaints using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business;
- Maximising the potential of up-sales if appropriate during service customer communications;
- Ensuring prompt customer follow up email/phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies;
- Carrying out pre-calls with customers prior to customer service visit.
The Candidate: The ideal candidate will be an excellent communicator, have the ability to build rapport with customers, work as a team player and be computer literate with working knowledge of Microsoft packages. The successful candidate must have at least 12 months face-to-face customer handling experience within a retail setting. It is also essential for the successful candidate to have a valid clean driving licence as they will be required to move vehicles on and off site. Preference will be given to those applicants with previous Service and/or Parts Advisor experience in the automotive industry, working knowledge of CDK computerised system and a sales history.
Why Shelbourne? As one of the fastest growing motor retailers in Northern Ireland we offer a competitive package for this role which will include but isn't limited to:
- 30 days annual leave (increasing with long service)
- Company pension scheme
- Industry leading performance pay plan
- Company events
- Staff purchase car scheme (after 6 months)
If you have what it takes to join a pro-active professional company, and feel that you will be an asset to our company, we would like to hear from you.
To Apply Online: Upload your CV & submit below. Speak to us in confidence by calling HR Direct Line.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Skills: Driving Licence, Excellent customer service
Benefits: Employee Social Events, Long Service Awards, 30 days Annual leave, Bonus, Industry leading performance pay plan.
Aftersales Advisor TLNT1_NI in Newry employer: Shelbourne Motors
Shelbourne Motors is an award-winning automotive group in Northern Ireland, known for its commitment to customer satisfaction and employee development. With a vibrant work culture that prioritises teamwork and innovation, employees enjoy competitive benefits including 30 days of annual leave, a company pension scheme, and opportunities for professional growth within a rapidly expanding organisation. Join us in our state-of-the-art Newry location and be part of a team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor TLNT1_NI in Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Shelbourne Motors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Shelbourne Motors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Advisor TLNT1_NI in Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Shelbourne Motors:Your cover letter is your chance to shine! Tell us why you want to work at Shelbourne Motors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Shelbourne Motors!
How to prepare for a job interview at Shelbourne Motors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
