At a Glance
- Tasks: Support the workshop controller and ensure smooth aftersales operations.
- Company: Join Shelbourne Motors, an award-winning automotive group in Northern Ireland.
- Benefits: Enjoy a pension fund, employee discounts, and 30 days annual leave.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team focused on customer satisfaction and innovation.
- Qualifications: Experience in administration within a dealership and strong organisational skills.
The predicted salary is between 30348 - 37092 £ per year.
Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group. Our Mission and Values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do.
We are now seeking an Aftersales Administrator to join our Aftersales team in Newry.
Location: Newry
Hours of Work: Monday - Thursday 8.00am - 5.30pm, Friday 8.00am - 3:00pm, Every third Saturday 9.00am - 1.00pm
The Role
This role directly supports the workshop controller and plays a crucial role in ensuring the efficient operation of the aftersales department. Your responsibilities will involve job preparation, business generation, quality control, workshop coordination, and adherence to manufacturer franchise warranty standards.
Day-to-day duties:
- Support the Workshop Controller to manage and control the daily workflow of the workshop
- Review all job cards 72 hours in advance, ensuring the workshop is adequately resourced and equipped for the scheduled work
- Support 100% Vehicle Health Check (VHC) completion
- Plan daily workflow, reassigning work via Keyloop if required
- Allocate jobs effectively to maximise technician efficiency and productivity
- Ensure adherence to all manufacturer warranty standards
- Manage all sales lines pushed to aftersales, including recall checks and parts ordering
- Ensure work environment is maintained to the highest standards and promote a positive work environment focused on safety, quality, efficiency, and customer satisfaction
About You:
- Previous experience as an administrator within a franchised dealership
- Strong organisational and leadership skills
- IT/system experience
- Ability to work in a fast-paced environment
- A team player with a focus on efficiency, quality & customer service
- A full clean UK driving licence
If you have strong attention to detail and want to work in a busy workshop with an engaged and supportive team around you, we would like to hear from you.
To Apply:
Online: Upload your CV & submit below. Speak to us in confidence by calling HR Direct Line.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Skills: Data Entry, Excel spreadsheet, General Administration, Telephone Skills, Sales Office Administration, Invoice Checking
Benefits: Pension Fund, company events, Employee discount, 30 days annual leave (increasing with long service), Free onsite parking
Aftersales Administrator in Newry employer: Shelbourne Motors
Shelbourne Motors is an exceptional employer, offering a dynamic work environment within one of Northern Ireland's leading automotive groups. With a strong focus on employee development and recognition, we provide numerous growth opportunities and a supportive culture that values innovation and teamwork. Our state-of-the-art facilities and commitment to excellence make us a rewarding place to build a career in the automotive industry.
