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- Tasks: Support the Warranty Manager with claims, records, and customer communication.
- Company: Join Shelbourne Motors, an award-winning automotive group in Northern Ireland.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Dynamic workplace with a focus on innovation and teamwork.
- Why this job: Be part of a trusted team that values quality service and customer satisfaction.
- Qualifications: Clerical experience, strong organisational skills, and excellent communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
About us! Shelbourne Motors is one of Northern Irelands most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
In recent years, Shelbourne Motors has experienced significant growth, transformation and recognition, including:
- Dealer Group of the Year 2024 & 2025
- EV Dealer of the Year 2025
- Best Marketing Campaign 2025
- Business Eye Northern Irelands Fastest Growing Family Business
- AM Awards Highly Commended: Best Marketing Strategy
Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group.
Location: 334 Tandragee Road, Craigavon BT62 3RB
Hours: Monday - Friday: 8:30am - 5:30pm and one in three Saturday 9:00am - 1:00pm
Job Overview: Due to continued growth & expansion, we have created a new Warranty Administrator role to support our Warranty Manager. This role involves supporting the warranty manager with warranty claims, maintaining accurate records, and providing exceptional support to our customers and internal departments. The ideal candidate will possess strong clerical experience and excellent organisational skills to ensure smooth processing of warranty requests and efficient communication across teams. This position offers an opportunity to contribute to our company's reputation for quality service and customer satisfaction.
Responsibilities:
- Provide advice to colleagues on items covered under warranty so that they can communicate this to the customer and make appropriate claims for work complete.
- Liaise with internal customers on the progress of warranty claims when required.
- Receives warranty cards from the Service Advisor and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint.
- Produces month end reports to show claim value versus credits and discusses these with the Manager, before taking appropriate / agreed action.
- Maintain detailed records of warranty submissions, approvals, and rejections using our database systems.
- Liaise with customers, suppliers, and internal departments to resolve warranty issues promptly.
- Support the warranty manager with general clerical duties such as reporting, filing, data entry, and correspondence.
Skills:
- Experience in warranty in the motor trade highly advantageous.
- Proven clerical experience with a strong attention to detail.
- Excellent organisational skills with the ability to prioritise tasks effectively.
- Strong communication skills, both written and verbal, for liaising with customers and internal teams.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and database management systems.
- Ability to work independently whilst maintaining a collaborative approach within the team.
- A proactive attitude with problem-solving capabilities to handle complex warranty issues efficiently.
This role is vital in ensuring our warranty processes are handled professionally and efficiently, contributing significantly to customer satisfaction and operational excellence.
Warranty Administrator in Craigavon employer: Shelbourne Motors
Contact Detail:
Shelbourne Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator in Craigavon
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to warranty roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of warranty processes and customer service. We want you to show off your skills and how you can contribute to our reputation for quality service!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing the job! It shows you're serious about joining Shelbourne Motors and helps us keep track of your application more easily.
We think you need these skills to ace Warranty Administrator in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Administrator role. Highlight your clerical experience and organisational skills, as these are key for us. Use specific examples that show how you've handled warranty claims or similar tasks in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the automotive industry and how you can contribute to our team's success. Mention any relevant experience and how it aligns with our mission of providing exceptional customer service.
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t hesitate to showcase any experience you have in resolving issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture and values!
How to prepare for a job interview at Shelbourne Motors
✨Know Your Warranty Stuff
Make sure you brush up on warranty processes in the automotive industry. Understand common claims and how they’re processed. This will show that you’re not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed records or handled multiple tasks in previous roles. Being a Warranty Administrator requires excellent organisational skills, so demonstrate your ability to prioritise and manage your time effectively.
✨Communicate Like a Pro
Since this role involves liaising with customers and internal teams, practice articulating your thoughts clearly. You might even want to role-play some scenarios where you explain warranty details to a customer or colleague.
✨Be Ready for Problem-Solving Questions
Think of past experiences where you’ve had to resolve issues, especially related to warranties or customer service. Prepare to discuss these situations and how you approached them, as this will highlight your proactive attitude and problem-solving capabilities.