At a Glance
- Tasks: Support the rental manager, assist customers, and handle bookings with a smile.
- Company: Join Shelbourne Motors, an award-winning automotive group in Northern Ireland.
- Benefits: Enjoy competitive pay, flexible hours, and a vibrant team culture.
- Other info: Great opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Full driving licence and customer service experience preferred.
The predicted salary is between 18900 - 23100 £ per year.
Location: Portadown or Newry
Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (Fleet4U) and Rental (SVRgo) divisions.
The purpose of the rental advisor is to provide support to the rental manager and team. Delivering the highest level of customer satisfaction is paramount to this role. The role will involve meeting and greeting rental customers face-to-face and offering advice on the appropriate services. Answering telephone/online queries promptly and politely is a large part of the role. The role will involve handling visa transactions, arranging insurance cover and completing rental paperwork accurately for both customers and the internal accounts department.
Business generation will form part of the role; therefore, the post holder will be required to conduct prospecting telephone calls and convert enquiries into bookings. The role may also occasionally require assisting the driving team in delivering and collecting customers and vehicles in a friendly, courteous and professional manner.
The ideal candidate will have a full valid driving licence and proven customer advisory and administrative experience, preferably in a similar role within the motor or logistics industry. They will have the ability to process information accurately and efficiently. Computer literacy is essential, including a working knowledge of Microsoft packages. It is essential the successful candidate has excellent communication skills, both verbal and written. Working as part of a team, being flexible and being able to work overtime on occasions, along with having a customer-focused approach, are necessary to be successful in this role.
If you meet these requirements and believe you would be a valuable addition to our team, we would like to hear from you.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Rental Advisor in Portadown employer: Shelbourne Motors Maxus
Shelbourne Motors is an exceptional employer, recognised as Northern Ireland’s Fastest Growing Family Business and awarded Dealer Group of the Year for 2024 & 2025. With a strong commitment to employee growth, we offer competitive salaries, extensive annual leave, and ongoing training opportunities, all within a vibrant work culture that values teamwork and customer service excellence. Join us at our state-of-the-art locations in Portadown and Newry, where you can thrive in a dynamic environment while contributing to our vision of being the most trusted and sustainable automotive group.
