Senior Product Compliance Manager - Legal&Compliance Dept, UK/IRL

About SHEIN

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries. Our mission is to help people express their individuality through the latest trends that are accessible and affordable.

Founded in 2012, SHEIN has over 11,000 employees operating from offices around the world, with Global Headquarters located in Singapore and EMEA Headquarters in Dublin. In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.

Position Summary

This role will join the EMEA Legal Team working closely with the product compliance functions globally. The position is responsible for compliance activities such as advising on evolving regulatory developments, enabling market access, reporting compliance trends, managing first party product investigations and recalls, managing third party recalls, and auditing product compliance on the SHEIN Marketplace.

The successful candidate must be inquisitive, enthusiastic about e-commerce and innovation, enjoy a fast-paced environment and being continually challenged, and demonstrate sound judgment even in ambiguous situations.

Responsibilities:

• Primary: Work as an integral part of the legal team to lead comprehensive product compliance standards.
• Help develop workable compliance objectives and drive initiatives to achieve and elevate compliance standards.
• Drive improvements to operational processes and knowledge management systems.
• Ensure product compliance policies and procedures are thoroughly developed, clearly communicated, and implemented effectively by business partners.
• Identify gaps, and close gaps, in the product compliance program.
• Work closely with the product safety and quality control team within the supply chain business and direct business partners as to actions that must be taken to minimise product risk.
• Perform other duties as assigned or required to ensure product compliance in the EMEA region.

Specific Examples:

• Enable Market Access: Efficiently conduct product compliance research for, and use third parties (e.g. testing laboratories, consultants, and voluntary standards associations) to, conduct research that enables the business to quickly enter new geographic markets and launch new products.
• Effectively interpret regulatory and mandatory standards and communicate them in a way the business can understand and implement compliance measures.
• Report Compliance Trends: Monitor regulatory changes applicable to selected products, countries, and policy areas and communicate the impact on the business.
• Identify regulations, standards, guidance documents, enforcement actions and news applicable to products, countries, and policy areas and communicate the impact on the business.
• Report to senior management regarding product regulatory and mandatory standards trends, data, comparisons of similarities and differences in product requirements across geographic markets, and the effectiveness of internal policies and procedures.
• Manage First Party Product Investigations and Recalls: Ensure first-party product investigation and recall policies and procedures are thoroughly developed, clearly communicated, and implemented effectively by business partners.
• Conduct research to determine when first-party product investigation and recalls are needed, and in which countries.
• Prepare communications to government authorities with regards to product investigation and recalls.
• Engage with government authorities and lead communication on behalf of SHEIN.
• Direct business partners as to actions that must be taken to effectively delist items, communicate with customers, and permanently block products from being relisted.
• Manage Third Party Product Recalls: Ensure third-party product recall policies and procedures are thoroughly developed, clearly communicated, and implemented effectively by business partners.
• Effectively track daily third-party product recalls for designated countries.
• Audit Product Compliance on the SHEIN Marketplace: Audit that gating is sufficiently minimizing product compliance issues downstream.
• Where deficiencies are found in these product compliance-related processes, request Corrective Action Preventative Action (CAPA) plans from business partners.

Skills and Qualifications:

• Ability to perform professional work effectively in English (and Mandarin would be a plus but not essential).
• A degree in a relevant area (science, law or engineering), as well as a minimum of 7 years of relevant combined experience in consumer product compliance.
• Thorough understanding of manufacturers, private label retail, third-party platforms, government authorities, industry associations and voluntary standards committees and the roles each plays in product safety and product recalls.
• Ability to utilise a wide variety of research databases and online resources.
• Exceptional program and project management skills.
• Self-starter, entrepreneurial, “roll up your sleeves” attitude.
• High degree of independence, initiative, and good judgement.
• Experience and capacity to lead multi-jurisdictional projects and coordinate external advisors.
• Flexibility to accommodate communication required across different time zones for collaboration with different parts of the group.

SHEIN is an equal opportunity employer committed to a diverse workplace environment.