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- Tasks: Assist customers with jewellery purchases and provide excellent after-sales care.
- Company: Join a vibrant team in a purpose-built jewellery shop in Edinburgh.
- Benefits: Enjoy competitive pay, a company pension, and an amazing staff discount.
- Why this job: Be part of a fun, supportive environment while gaining valuable customer service experience.
- Qualifications: Customer-focused with good communication skills; jewellery experience is a plus.
- Other info: Flexible hours with weekend shifts; training provided for all new hires.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic and friendly Jewellery Sales Associate to join our fantastic Edinburgh team, initially in our Stockbridge shop, then moving to our exciting, purpose-built jewellery shop on Hanover Street in late June 2025. The successful applicant will provide excellent customer service, assisting customers with jewellery purchases and special orders, answering enquiries, and providing after-sales care. This is a permanent position, and negotiable full-time or part-time.
The ideal candidate will be time-flexible, and the position will include working weekends on a rota basis and providing holiday cover. We value our employees and pride ourselves on offering a fun, positive and supportive working environment. Training is provided where necessary, and we offer competitive pay, a company pension, and a fantastic staff discount.
Responsibilities- Meet & greet customers
- Assist customers with enquiries and purchases
- Accurately handle orders, refunds and VAT-related sales
- Complete customer orders and jewellery repair forms
- Clean and maintain the shop, jewellery, and other shop goods
- Assist with shop stock orders
- Assist with end-of-day sales reports and reconciliations
- Customer focused, taking pride in always giving excellent customer service.
- Excellent communicator with excellent organisational skills.
- Accurate and self-motivated, taking pride in work and appearance.
- An aptitude for working as part of a team, adapting to challenges as they arise.
- Good IT skills.
- Flexibility to work weekends and holidays as required.
- Experience in jewellery sales, design or manufacture would be advantageous.
- A jewellery-related qualification from an approved body.
Jewellery Sales Associate employer: Sheila Fleet Jewellery
Contact Detail:
Sheila Fleet Jewellery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Sales Associate
✨Tip Number 1
Familiarise yourself with the latest jewellery trends and styles. Being knowledgeable about current designs will not only impress potential employers but also show your passion for the industry.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you feel more confident when interacting with customers during the interview process.
✨Tip Number 3
Research our company values and culture. Understanding what we stand for at StudySmarter will allow you to tailor your approach and demonstrate how you align with our mission during your interactions.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially weekends and holidays. Highlighting your willingness to adapt will make you a more attractive candidate for the role.
We think you need these skills to ace Jewellery Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in sales, particularly in jewellery or retail. Emphasise your communication skills and ability to work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your flexibility to work weekends and holidays, and how your skills align with the responsibilities outlined in the job description.
Showcase Your Customer Service Skills: In your application, provide specific examples of how you've delivered excellent customer service in past roles. This could include handling enquiries, assisting with purchases, or resolving issues effectively.
Highlight Relevant Qualifications: If you have any jewellery-related qualifications or experience, be sure to mention them in your application. Even if they are not essential, they can set you apart from other candidates.
How to prepare for a job interview at Sheila Fleet Jewellery
✨Show Your Passion for Jewellery
Make sure to express your enthusiasm for jewellery during the interview. Share any personal experiences or interests related to jewellery, as this will demonstrate your genuine passion and help you connect with the interviewers.
✨Highlight Customer Service Skills
Since the role is heavily focused on customer service, prepare examples of how you've provided excellent service in previous roles. Use specific scenarios where you went above and beyond to assist customers, as this will showcase your commitment to customer satisfaction.
✨Demonstrate Teamwork Abilities
The ideal candidate should be a team player. Be ready to discuss instances where you've successfully collaborated with colleagues to achieve a common goal. This will show that you can adapt to challenges and work well within a team environment.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions prepared about the position or the company. This shows your interest in the role and helps you assess if it's the right fit for you. Consider asking about training opportunities or the team culture.
