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- Tasks: Assist customers with jewellery purchases and provide excellent after-sales care.
- Company: Join a vibrant team in a purpose-built jewellery shop in Edinburgh.
- Benefits: Enjoy competitive pay, a company pension, and a fantastic staff discount.
- Why this job: Be part of a fun, supportive environment while gaining valuable retail experience.
- Qualifications: Customer-focused with good communication skills; jewellery experience is a plus.
- Other info: Flexible hours with weekend shifts; training provided for all new hires.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic and friendly Jewellery Sales Associate to join our fantastic Edinburgh team, initially in our Stockbridge shop, then moving to our exciting, purpose-built jewellery shop on Hanover Street in late June 2025. The successful applicant will provide excellent customer service, assisting customers with jewellery purchases and special orders, answering enquiries, and providing after-sales care. This is a permanent position, and negotiable full-time or part-time. The ideal candidate will be time-flexible, and the position will include working weekends on a rota basis and providing holiday cover. We value our employees and pride ourselves on offering a fun, positive and supportive working environment. Training is provided where necessary, and we offer competitive pay, a company pension, and a fantastic staff discount.
Responsibilities
- Meet & greet customers
- Assist customers with enquiries and purchases
- Accurately handle orders, refunds and VAT-related sales
- Complete customer orders and jewellery repair forms
- Clean and maintain the shop, jewellery, and other shop goods
- Assist with shop stock orders
- Assist with end-of-day sales reports and reconciliations
Knowledge & Experience
Essential
- Customer focused, taking pride in always giving excellent customer service.
- Excellent communicator with excellent organisational skills.
- Accurate and self-motivated, taking pride in work and appearance.
- An aptitude for working as part of a team, adapting to challenges as they arise.
- Good IT skills.
- Flexibility to work weekends and holidays as required.
Desirable
- Experience in jewellery sales, design or manufacture would be advantageous.
Qualifications & Achievements
Desirable
- A jewellery-related qualification from an approved body.
Jewellery Sales Associate employer: Sheila Fleet Jewellery
Contact Detail:
Sheila Fleet Jewellery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Sales Associate
✨Tip Number 1
Familiarise yourself with the latest jewellery trends and styles. Being knowledgeable about current designs will not only impress your potential employers but also show that you have a genuine passion for the industry.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you become more comfortable with greeting customers, answering their questions, and assisting them with purchases.
✨Tip Number 3
Research our company values and culture. Understanding what we stand for at StudySmarter will allow you to align your responses during interviews and demonstrate that you would be a great fit for our team.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend and holiday shifts, showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Jewellery Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in retail or jewellery sales. Emphasise your communication skills and ability to work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in jewellery sales and how your skills align with the responsibilities outlined in the job description.
Highlight Flexibility: Since the position requires flexibility to work weekends and holidays, make sure to mention your availability clearly in your application. This shows that you are willing to meet the company's needs.
Showcase Customer Service Skills: Provide specific examples in your application of how you have delivered excellent customer service in the past. This could include handling enquiries, assisting with purchases, or resolving issues effectively.
How to prepare for a job interview at Sheila Fleet Jewellery
✨Show Your Passion for Jewellery
Make sure to express your enthusiasm for jewellery during the interview. Share any personal experiences or interests related to jewellery, as this will demonstrate your genuine passion and help you connect with the interviewers.
✨Highlight Customer Service Skills
Since the role is heavily focused on customer service, prepare examples of how you've provided excellent service in previous roles. Discuss specific situations where you went above and beyond to assist a customer, as this will showcase your commitment to customer satisfaction.
✨Demonstrate Teamwork Abilities
The job requires working as part of a team, so be ready to discuss your experience collaborating with others. Share examples of how you've successfully worked in a team environment, adapted to challenges, and contributed to achieving common goals.
✨Prepare for Common Interview Questions
Anticipate questions related to handling customer enquiries, managing orders, and dealing with refunds. Practise your responses to these scenarios, ensuring you convey your accuracy and attention to detail, which are crucial for this role.
