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- Tasks: Be the go-to person for patients, handling bookings and inquiries with finesse.
- Company: Join a prestigious healthcare clinic known for its top-notch service and elite clientele.
- Benefits: Enjoy a hybrid work model, flexible hours, and a dynamic team environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love making a difference in patient care.
- Qualifications: Strong communication skills and multitasking abilities are a must; experience with Semble is a plus.
- Other info: Work closely with Harley Street Consultants and high-net-worth individuals in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
This is a great role for a candidate who would like a fast paced hybrid role (3:2) and working alongside the patient coordinator when in the office.. You need to be highly personable and organised as you’ll be required to work with the practice’s Harley Street Consultants and their HNW clients to ensure that first-class customer service standards are always met. Candidates should be able to demonstrate exceptional communication skills, both written and verbal, possess the ability to multitask and handle several clients at one time professionally and calmly. The role includes but is not limited to – Act as the primary point of contact for patients, providing information on consultations, costs, etc. Preferably have experience with the Semble patient portal Respond – quickly and efficiently – to all incoming booking and enquiries. Provide appropriate information, with accuracy and professionalism Deliver exceptional customer service and ensuring all patients have the best experience from beginning to the end of their treatment Liaise between patients, rest of the team and Consultants to ensure a seamless experience from consultation to treatment. Liaise with clinical team to ensure all required documentation is complete and accurate before treatments. Maintain up-to-date and accurate patient records on CRM in compliance with clinic policies and data protection laws Collaborate with th…
HYBRID - Precise & articulate Bookings Administrator for HNWI healthcare clinic, Ascot employer: Sheila Childs Recruitment
Contact Detail:
Sheila Childs Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HYBRID - Precise & articulate Bookings Administrator for HNWI healthcare clinic, Ascot
✨Tip Number 1
Familiarize yourself with the Semble patient portal, as experience with this system is preferred. Understanding how to navigate and utilize this tool will give you an edge in managing patient bookings efficiently.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will help you become more comfortable in handling inquiries and providing information to HNW clients, ensuring you can deliver exceptional customer service.
✨Tip Number 3
Showcase your organizational skills by creating a mock schedule or workflow for managing multiple clients. This will demonstrate your ability to multitask and maintain professionalism under pressure during the interview process.
✨Tip Number 4
Research the clinic and its Harley Street Consultants to understand their services and patient care philosophy. This knowledge will allow you to speak confidently about how you can contribute to maintaining their high standards of customer service.
We think you need these skills to ace HYBRID - Precise & articulate Bookings Administrator for HNWI healthcare clinic, Ascot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration, especially in healthcare settings. Emphasize your ability to multitask and manage high-net-worth clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the clinic's mission. Mention specific experiences that demonstrate your exceptional communication skills and ability to provide first-class customer service.
Showcase Relevant Experience: If you have experience with patient portals like Semble, be sure to mention it. Highlight any previous roles where you acted as a primary point of contact for clients or patients.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Sheila Childs Recruitment
✨Showcase Your Communication Skills
Since the role requires exceptional communication skills, be prepared to demonstrate both your verbal and written abilities during the interview. You might be asked to role-play a scenario where you interact with a patient, so practice clear and concise communication.
✨Highlight Your Organisational Skills
The job demands a high level of organisation, especially when multitasking with several clients. Share specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously while maintaining accuracy.
✨Familiarize Yourself with the Semble Patient Portal
If you have experience with the Semble patient portal, make sure to mention it. If not, take some time to research it before the interview. Understanding how it works will show your initiative and readiness to adapt to the clinic's systems.
✨Emphasize Customer Service Excellence
This role is all about providing first-class customer service. Prepare to discuss how you have gone above and beyond for clients in previous roles. Use specific examples that highlight your ability to ensure a seamless and positive experience for patients.
