Hospitality Manager in Sheffield

Main Duties:

• Support the Head of Hospitality in planning and delivering matchday hospitality, conferences, banqueting, private functions and other stadium events.
• Take ownership of designated hospitality suites, lounges and event spaces, ensuring they are fully set, presented and operationally ready before guests arrive.
• Translate event sheets, function details and service plans into clear operational briefings for supervisors and front-of-house colleagues.
• Lead pre-service briefings and ensure teams understand timings, menus, service style, guest requirements, allergens, VIP information and key event details.
• Be highly visible during service, supporting supervisors and colleagues, resolving issues quickly and maintaining a strong guest focus.
• Monitor service standards throughout each event and take immediate action where presentation, pace, cleanliness or guest experience falls below expectation.
• Work closely with the kitchen and wider F&B team to coordinate food service, timings, dietary requirements and changes during live events.
• Support the effective deployment of hospitality colleagues, working with the staffing team to ensure appropriate numbers and skills are available for each event.
• Assist with event close-down, debriefs and post-event reviews, capturing actions and improvements for future fixtures and functions.

People & Team Leadership:

• Lead, motivate and support hospitality supervisors and casual colleagues during events, creating a positive, professional and well-organised working environment.
• Support the induction, training and ongoing development of hospitality colleagues, including service standards, product knowledge and venue procedures.
• Provide clear, constructive feedback and recognise strong performance, escalating conduct, attendance or capability concerns appropriately.

Guest Experience & Service Standards:

• Help deliver a warm, professional and consistent hospitality experience that reflects the standards expected at Sheffield Wednesday Football Club.
• Build positive relationships with guests, seasonal hospitality clients, event organisers and internal stakeholders.
• Respond to guest feedback and service issues professionally, taking ownership where appropriate and keeping the Head of Hospitality informed of significant matters.
• Ensure all hospitality areas remain clean, well presented and guest-ready throughout service.

Commercial & Operational Control:

• Support the Head of Hospitality with labour planning, stock control and event cost awareness, helping the operation deliver efficiently against agreed budgets.
• Assist with stock checks, equipment control, wastage reduction and the accurate completion of event paperwork.
• Identify opportunities to improve service, increase guest satisfaction and strengthen secondary spend within hospitality areas.
• Ensure tills, EPOS and other operational systems are used correctly and issues are escalated promptly.

Compliance & Venue Standards:

• Ensure hospitality operations are delivered in line with food safety, allergen, licensing, health & safety, fire safety and safeguarding requirements.
• Complete opening, closing and compliance checks accurately and ensure required records are maintained.
• Adhere to SWFC policies and procedures and professionally represent the Club at all times.
• Undertake any other reasonable duties appropriate to the role as required by the Head of Hospitality or senior management.

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