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- Tasks: Join our team to manage payroll and employee services for the NHS.
- Company: Sheffield Teaching Hospitals NHS Foundation Trust, a leader in healthcare and research.
- Benefits: Competitive salary, flexible working options, and professional development opportunities.
- Why this job: Make a real difference by supporting over 40,000 NHS employees with their payroll needs.
- Qualifications: 5 GCSEs including Maths and English; experience in payroll or HR is a plus.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 23400 - 25800 £ per year.
Sheffield Teaching Hospitals NHS Foundation Trust has an exciting opportunity for a Pay & Employee Services Officer to join its busy Pay & Employee Services Department.
The closing date is 19 October 2025
The Pay and Employee Services department provides a full range of Payroll and Pensions related services to both the Trust and to a number of other NHS Organisations, along with managing the Trusts\’ workforce systems including eRostering and ESR and the Trust\’s Employee Benefits offerings.
You will be responsible for processing a dedicated section of Payroll within one of our Client Trust\’s and managing the end to end process for all employees within that section, including processing new starters, changes to contract, leavers etc. The role will include complex manual calculations in respect of gross to net pay and attention to detail will be essential.
You will be working with the national integrated HR and Payroll System, ESR and will we be able to demonstrate an understanding of NHS Terms and conditions and the NHS Pension Scheme. You will have had experience of working within a busy payroll department previously.
Customer service is an important part of the role and candidates must have excellent communication skills and be able to demonstrate delivery of effective Customer Service.
Main duties of the job
- To work within the Pay and Employee Services Team to ensure the delivery and provision of a comprehensive, cost effective and efficient service to STH and other client organisations.
- Interpret, verify and input confidential employee information into the integrated Payroll and HR system, ESR – complying with internal and external deadlines, in order to ensure employees are paid accurately and on time.
- To act as the point of contact for both clients and employees to provide technical advice, information and support on highly complex pay issues, terms and conditions and statutory regulations.
- To be responsible for the processing of an allocated workload within strict time and quality restraints whilst ensuring that correct procedures are followed and that statutory and legislative requirements are applied and maintained.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Delivering a service to over 40,000 employees to a number of Client\’s across the NHS, you will work as part of a busy team and will be able to demonstrate strong organisational skills to ensure effective service delivery.
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
- 5 GCSE\’s (including Maths and English) at Grade A to C (4-9) or equivalent qualification/experience.
- European Computer Driving Licence (ECDL) or relevant MS office training.
- CIPP Payroll Technician Certificate.
- Ability to use Microsoft Office packages including Word and Excel
- Excellent numeracy and writing skills
- Ability to work under pressure to strict deadlines by planning and prioritising own workload.
- Self-motivation and ability to work under own initiative.
- Positive team player
- Ability to question and learn quickly
- Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
- Flexible and adaptable – able to manage competing and changing workloads
- Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
- Meticulous
Experience
- Experience working in a specialised integrated HR/Payroll/Pensions department
- Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
- Sound understanding of the Data Protection Act.
- Knowledge of NHS National Terms and Conditions of service
- Knowledge and understanding of the NHS pension scheme
- Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
- Knowledge of differing local and national pay terms and conditions applicable to NHS
- Knowledge and understanding of NHS pension scheme
- Experience of ESR Connect software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Sheffield Teaching Hospitals NHS Foundation Trust
£27,485 to £30,162 a yearpa/pro rata for part time staff
Contract
Permanent
Working pattern
Full-time,Part-time,Flexible working,Home or remote working
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Pay & Employee Services Officer employer: Sheffield Teaching Hospitals NHS Foundation Trust
Contact Detail:
Sheffield Teaching Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pay & Employee Services Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sheffield Teaching Hospitals NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to payroll and employee services. We should also think of examples from our past experiences that highlight our skills in customer service and attention to detail.
✨Tip Number 3
Showcase our enthusiasm for the NHS and its values during the interview. We can mention how we align with their commitment to professional development and community service, making us a perfect fit for the Pay & Employee Services Officer role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the position can keep us fresh in their minds and show our professionalism.
We think you need these skills to ace Pay & Employee Services Officer
Some tips for your application 🫡
Show Us Your Skills: When you're filling out your application, make sure to highlight how your skills match the role. We want to see your experience with payroll and HR systems, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to complex topics like payroll calculations and NHS regulations. Make it easy for us to see why you’re a great fit!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Pay & Employee Services Officer role by referencing specific duties and qualifications from the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Sheffield Teaching Hospitals NHS Foundation Trust
✨Know Your Payroll Basics
Make sure you brush up on your payroll knowledge, especially regarding NHS terms and conditions. Familiarise yourself with the end-to-end payroll process, as well as any specific regulations that might come into play. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since customer service is key in this role, think of examples from your past experiences where you provided excellent service. Be prepared to discuss how you handled difficult situations or complex queries, demonstrating your communication skills and ability to empathise with clients.
✨Demonstrate Attention to Detail
Given the nature of payroll processing, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing a time when your meticulousness prevented an error or improved a process. This will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the Pay & Employee Services Department. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Consider asking about team dynamics or how they handle workload during peak times.
