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For Companies At a Glance
- Tasks: Provide expert IT support and advice to users, ensuring quick resolutions.
- Company: Join Sheffield Hallam University’s innovative Digital Technology Services team.
- Benefits: Enjoy a generous pension scheme, flexible working hours, and career development opportunities.
- Why this job: Make a real difference by supporting cutting-edge technology in a vibrant university environment.
- Qualifications: Experience in IT support and knowledge of hardware/software is essential.
- Other info: Dynamic role with opportunities to work evenings and weekends as needed.
The predicted salary is between 36000 - 60000 £ per year.
Here at Sheffield Hallam University we are recruiting for 2 IT Support Analysts to provide specialist advice and support within the IT Services team, ensuring that requests for technical support are fulfilled within resolution targets, meeting customer needs. Digital Technology Services Directorate. Our Digital Technology Service has been configured not only to deliver excellent IT services, but also to drive major IT development and change. It is a large service focused on enabling, implementing, and supporting a wide range of technology to meet the needs of the University Community.
Role Overview
As an IT Support Analyst, you will deliver specialist advice and support, based on an in-depth knowledge and understanding of first and second line customer support provision, within agreed resolution targets.
Responsibilities
- Deliver specialist advice and support to users within agreed resolution targets.
- Provide first and second line support for IT and AV solutions.
- Support events and related technology requirements.
- Lead operational activities within the relevant service area or function, acting as a point of escalation when required.
- Work weekends and evenings as subject to business needs.
Qualifications
- Experience of carrying out IT and AV solution support activities.
- Knowledge of various types of IT hardware and software.
- Experience of supporting events would be of benefit.
- Willingness and ability to work weekends and evenings.
- Experience of leading operational activities in a relevant service area/function or acting as a point of escalation.
Benefits and Opportunities
Contractually enrolled into the Local Government Pension Scheme (LGPS) – one of the largest and most generous defined benefit pension schemes in the country. If you are currently a member of the Universities Superannuation Scheme (USS), you can opt out of the LGPS and remain in the USS – please contact the Pensions team to discuss available options.
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IT Support Analysts (AV) - 2 roles in Sheffield employer: Sheffield Hallam University
Contact Detail:
Sheffield Hallam University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analysts (AV) - 2 roles in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at Sheffield Hallam University on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the IT Services team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss first and second line support scenarios, as well as any relevant AV solutions you've worked with. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled technical issues in the past, especially in high-pressure situations like events. This will demonstrate your ability to meet customer needs effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Digital Technology Services team at Sheffield Hallam University.
We think you need these skills to ace IT Support Analysts (AV) - 2 roles in Sheffield
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in an IT Support Analyst. Make sure you understand the key responsibilities and qualifications so you can tailor your application accordingly.
Show Off Your Relevant Experience: When writing your application, highlight any experience you have with IT and AV support. We want to see how your background aligns with the role, so don’t be shy about sharing specific examples of your past work that demonstrate your skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the necessary info and resources there to help you along the way!
How to prepare for a job interview at Sheffield Hallam University
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT and AV solutions. Be prepared to discuss specific hardware and software you've worked with, as well as any troubleshooting experiences. This will show that you’re not just familiar with the tech but can also provide the specialist advice they’re looking for.
✨Showcase Your Customer Support Skills
Since the role involves delivering support within resolution targets, think of examples where you've successfully resolved customer issues. Highlight your ability to communicate clearly and effectively, especially under pressure. This will demonstrate your capability to meet customer needs in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a technical issue during an event. Prepare by thinking through how you would approach these scenarios, focusing on your problem-solving skills and ability to lead operational activities. This will help you stand out as a proactive candidate.
✨Be Ready to Discuss Flexibility
Since the job may require working weekends and evenings, be prepared to discuss your availability and willingness to adapt. Show enthusiasm for the role and how you can contribute to the team’s success, even during those less conventional hours.
