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- Tasks: Lead a team to enhance customer experiences in sports administration.
- Company: Join Sheffield Hallam's Sport Service, dedicated to transforming lives through sport.
- Benefits: Enjoy flexible working hours and the chance to engage with diverse programmes.
- Why this job: Be part of a passionate team making a real impact in the community.
- Qualifications: Strong customer service, communication, and IT skills are essential.
- Other info: Willingness to work occasional weekends and evenings is required.
The predicted salary is between 36000 - 60000 £ per year.
Working as part of the Sport Business and Administration Team, you will oversee and contribute to a team of sport administrators to ensure Sport Hallam delivers an excellent customer/user experience to all its stakeholders.
You\’ll work right across the Sport Hallam Team as well as the wider university to support and promote a range of programmes, bookings, processes, and sport participation initiatives., The role is predominantly Monday to Friday but the department operates Monday to Sunday therefore willingness and flexibility to work occasional weekends and evenings to support university open days and events is required.
The department
The Sport Service sits within Student Success as part of Student Futures and Support Directorate, responsible for operating four sport facilities including: Sheffield Hallam Sports Park, Sheffield Hallam City Athletics Stadium, City Gym and Pearson Gym as well as a wide range of sport and physical activity programmes and services for our students, staff and local community.
With a team of approximately 40 contracted members of staff with a further support team of 60+ you will become part of a workforce passionate about transforming lives through sport and physical activity.
It is essential that you have good customer service skills as the role is dealing with customer queries in person, over the phone and via email.
You\’ll need to have excellent communication skills and be confident working with a wide variety of people and platforms.
You will be expected to deliver a high-quality administrative service whilst also receiving and responding to customer enquiries, so it is important that you can organise and prioritise your workload, using your initiative.
Strong IT skills and attention to detail are essential as the role requires use of a range of operating systems to facilitate bookings and enquiries, plus the administration of finances including sales, purchasing, and invoicing.
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Senior Sports Business Administrator employer: Sheffield Hallam University
Contact Detail:
Sheffield Hallam University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sports Business Administrator
✨Tip Number 1
Familiarise yourself with the specific sports programmes and facilities offered by Sport Hallam. Understanding their services will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Sport Hallam. Engaging with them can provide valuable insights into the team culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Showcase your customer service experience in conversations or networking events. Since the role heavily involves interacting with customers, highlighting relevant experiences can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you manage multiple tasks. Given the administrative nature of the role, demonstrating your ability to prioritise and handle workload effectively will be crucial.
We think you need these skills to ace Senior Sports Business Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Sports Business Administrator position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Customer Service Skills: Since the role involves dealing with customer queries, emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions in the past.
Showcase Communication Abilities: Demonstrate your excellent communication skills by using clear and concise language in your application. Mention any relevant experiences where you effectively communicated with diverse groups of people.
Detail Your IT Proficiency: As strong IT skills are essential for this role, make sure to list the operating systems and software you are familiar with. Include any relevant experiences that showcase your attention to detail and ability to manage administrative tasks efficiently.
How to prepare for a job interview at Sheffield Hallam University
✨Showcase Your Customer Service Skills
Since the role involves dealing with customer queries, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or enhanced user experiences.
✨Demonstrate Strong Communication Abilities
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common questions about how you would communicate with diverse stakeholders.
✨Emphasise Your Organisational Skills
The job requires managing multiple tasks efficiently. Be ready to share examples of how you've prioritised workloads in the past, especially in busy environments. Discuss any tools or methods you use to stay organised.
✨Familiarise Yourself with Relevant IT Systems
Strong IT skills are essential for this role. Research the specific operating systems mentioned in the job description and be prepared to discuss your experience with similar software. If possible, demonstrate your ability to learn new systems quickly.
