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For Companies At a Glance
- Tasks: Be the go-to person for learners and partners, solving their queries and ensuring smooth experiences.
- Company: Join Career Bridge Foundation, a dynamic organisation focused on empowering learners.
- Benefits: Gain valuable experience, mentorship, and a pathway to advance your career in customer success.
- Other info: Enjoy a supportive environment with opportunities for growth and direct mentorship.
- Why this job: Make a real difference by helping others succeed while developing your skills.
- Qualifications: 1+ years in customer service and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
You will be the first point of contact for Career Bridge Foundation’s learners and partners, including Sheffield Hallam University students completing simulations from July 2026, mentees on our coaching waitlist, and prospective candidates. You will handle inquiries, troubleshoot issues, and maintain a clean record of every interaction. We are recruiting two Customer Success Associates to ensure time‑zone coverage and redundancy during the Sheffield Hallam launch.
Responsibilities
- Respond to learner and partner inquiries via email, chat, and ticketing system within agreed SLAs.
- Troubleshoot common issues such as login problems, simulation submission queries, and certificate access.
- Escalate complex issues to the Head of Operations or relevant team member.
- Maintain a knowledge base of common questions and responses.
- Contribute to a target of 95% of inquiries responded to within 24 hours.
- Support onboarding of new learners during the Sheffield Hallam July intake.
Qualifications
- 1+ years of customer service, customer success, or similar experience.
- Excellent written English with a warm, professional, helpful tone.
- Strong problem‑solving instinct; you enjoy unblocking people.
- Comfortable with ticketing systems, knowledge base tools, and basic technical troubleshooting.
- Patient and resilient; you can handle frustrated users without losing composure.
- Self‑directed and reliable.
- Paid contract experience in customer success at a CIC scaling globally.
- Direct mentorship from the Head of Operations.
- Career Bridge Customer Success Associate credential on completion.
- Genuine pathway to a Customer Success Lead role for strong performers.
Customer Success Associate in Puddletown employer: Sheffield Hallam University
Contact Detail:
Sheffield Hallam University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate in Puddletown
✨Tip Number 1
Network like a pro! Reach out to current employees at Career Bridge Foundation on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by practising common customer success scenarios. Think about how you would handle tricky inquiries or technical issues. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your communication skills! During interviews, be warm and professional. Remember, you're applying for a role where you'll be the first point of contact, so let your personality come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Success Associate in Puddletown
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or success. We want to see how you've helped others in the past, so share specific examples of how you’ve resolved issues or supported users.
Keep It Professional Yet Warm: Your written communication should reflect a friendly and professional tone. We’re looking for someone who can connect with learners and partners, so let your personality shine through while keeping it polished.
Be Clear and Concise: When answering questions or providing information, clarity is key. We appreciate straightforward responses that get to the point without unnecessary fluff. This will show us you can communicate effectively, which is crucial for this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sheffield Hallam University
✨Know Your Stuff
Familiarise yourself with the Career Bridge Foundation and its mission. Understand the role of a Customer Success Associate and how it fits into the bigger picture. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for learners and partners, practice articulating your thoughts clearly and professionally. Use examples from your past experience to demonstrate your excellent written English and warm tone, especially when handling inquiries or troubleshooting issues.
✨Prepare for Problem-Solving Scenarios
Think of common customer service challenges you've faced and how you resolved them. Be ready to discuss these scenarios during the interview, as they’ll want to see your problem-solving instincts in action. Highlight your patience and resilience when dealing with frustrated users.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and the onboarding process for new learners. This shows that you're not only interested in the job but also eager to contribute to the team's success. Plus, it gives you a chance to assess if this is the right fit for you!