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For Companies At a Glance
- Tasks: Support students with hands-on technical assistance in a dynamic university environment.
- Company: Sheffield Hallam University, dedicated to providing high-quality student support.
- Benefits: Generous pension scheme, flexible working options, and professional development opportunities.
- Why this job: Make a real difference in students' learning experiences while gaining valuable skills.
- Qualifications: Experience in teaching or support roles, strong IT skills, and excellent communication.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you practical, approachable and passionate about supporting students in their learning? Join Technical Operations, Resources and Services (TORS) and play a key role in delivering high-quality technical support across Sheffield Hallam University’s three campuses.
As an Assistant Technician, you’ll work closely with Technicians and other University staff to provide hands-on support in a range of technical environments. This is a student-facing role, where your friendly, professional manner will help create a welcoming and supportive learning experience for our students.
Your primary deployment will be in the Psychology Resource Centre, where you’ll provide day-to-day technical support and guidance to students and staff and will include the issuing of equipment. This will be the main focus of your role during the first year, giving you the chance to build confidence and expertise in a busy and dynamic environment.
As part of your development, you’ll also be deployed and gain experience in other areas of TORS, including workshops, engineering spaces, laboratories, health facilities, and other specialist resource centres and stores as well as research areas. Discipline-specific training will be provided to help you build the skills you need to thrive across these areas.
Once you’ve completed your initial training and development, your role will become more flexible and responsive to the wider needs of the directorate — which may include full-time or ad-hoc deployment to other technical areas as business needs evolve.
About You
- Has experience in a teaching, technical or support environments.
- Is confident supporting students or working on a help desk or resource counters.
- Is comfortable with physical activity and manual handling.
- Is proficient with IT tools such as Microsoft Office (Outlook, Word, Excel) and Google Docs, and can work with digital booking systems.
- Has excellent interpersonal and communication skills.
- Is self-motivated, detail-oriented, and committed to delivering high-quality service.
- Can work independently and as part of a team, sharing knowledge and skills to support an exceptional student experience
We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.
You will be contractually enrolled into the Local Government Pension Scheme (LGPS) – one of the largest and most generous defined benefit pension schemes in the country. Find out more about the LGPS.
If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.
For this job, we particularly welcome applications from minority ethnic applicants who are underrepresented in this area/ this type of job at Sheffield Hallam.
We are open to having discussions around job-share, part-time and flexible working arrangements.
To find out more, take a look at our guide to applying.
Accessibility
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Assistant Technician employer: Sheffield Hallam University
Contact Detail:
Sheffield Hallam University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sheffield Hallam University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support roles. Think about how you can showcase your experience in teaching or support environments, and don’t forget to highlight your interpersonal skills!
✨Tip Number 3
Show your passion for supporting students! During interviews, share specific examples of how you've helped others in the past. This will demonstrate your commitment to creating a welcoming learning environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Sheffield Hallam community.
We think you need these skills to ace Assistant Technician
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for supporting students! In your application, share specific examples of how you've helped others in a teaching or technical environment. This will show us that you're not just looking for a job, but that you genuinely care about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complicated sentences. Remember, less is often more!
Highlight Relevant Experience: Make sure to emphasise any experience you have in technical support or working with students. Whether it's a previous job, volunteer work, or even relevant coursework, let us know how it relates to the Assistant Technician role. This helps us see how you'd fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Sheffield Hallam University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Technician role. Familiarise yourself with the responsibilities mentioned in the job description, especially the focus on providing technical support in the Psychology Resource Centre. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Interpersonal Skills
Since this role is student-facing, it's crucial to highlight your excellent communication and interpersonal skills. Prepare examples of how you've successfully supported students or worked in a help desk environment. This will show that you're approachable and ready to create a welcoming atmosphere.
✨Demonstrate Your Technical Proficiency
Be ready to discuss your experience with IT tools like Microsoft Office and Google Docs. You might be asked about your familiarity with digital booking systems, so brush up on these areas. If you have any specific examples of how you've used these tools effectively, share them during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
