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- Tasks: Support tenancy enforcement and manage legal actions for property inspections.
- Company: Join Sheffield City Council's Housing and Neighbourhood Service, making a real impact in the community.
- Benefits: Enjoy flexible working options, generous holiday entitlement, and a supportive work environment.
- Why this job: Be part of a diverse team focused on equality and community service while developing valuable skills.
- Qualifications: Strong communication skills, empathy, and proficiency in Microsoft Excel are essential.
- Other info: This hybrid role offers site visits and remote work, with a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Tenancy Enforcement Support Officer Job description
We are looking for a Tenancy Enforcement and Support Officer to work as part of Sheffield City Council\’s Housing and Neighbourhood Service, within our Repairs Policy and Improvement Team.
This role will support the management of failed entry to properties to carry out cyclical gas safety inspections. The role will require intensive work with Neighbourhood Management Teams and various support services across the city to ensure that this annual check is completed, and we comply with our Landlord responsibilities.
After cases have been investigated, the candidate will make judgments about whether the Council needs to proceed with legal action and will prepare cases for legal action, such as preparing witness statements and legal letters. Regular liaison with our legal services team will be essential to ensure successful resolution of cases and that enforcement actions proceed efficiently.
The job holder will be expected to use their own vehicle to travel to conduct site visits. A mileage allowance is payable.
The role is full time (37 hours) and based at Solpro Business Park, Attercliffe, Sheffield, with an expectation to work remotely at home. It will be a hybrid role, with some time spent visiting sites (40%) and the remainder working in the office or remotely.
We expect to shortlist for the post on 1st September and conduct interviews the week commencing 29th September 2025.
For informal inquiries about the role, please contact Lewis Naylor, Claire Dudley, or Alison Charlesworth.
We are investing in our workforce and promoting opportunities to under-represented groups. We value equality, diversity, and inclusion, aiming to increase the diversity of our workforce, particularly among Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ communities, to reflect the communities we serve. We also support staff with unpaid caring responsibilities to work flexibly.
This is a great time to join us, and we welcome your application.
Under the Disability Confident Scheme, disabled applicants who meet the essential criteria are guaranteed an interview.
Full-time employees work 37 hours per week for 52 weeks and are offered a generous holiday entitlement. We are open to flexible working arrangements, including reduced hours, part-time work, or job sharing.
If appointed, your starting salary will be at the bottom of the grade. If you provide payslip evidence of a higher basic pay, we will consider starting you at a higher point within the grade.
All roles are undergoing a pay evaluation process which may lead to changes in pay arrangements from 2026.
Key responsibilities include:
- Well-developed communication skills, both face-to-face and over the telephone
- High levels of empathy and a passion for delivering excellent customer service, often dealing with customers in their homes
- Ability to work independently, plan, prioritize, and meet deadlines
- Producing high-quality information for legal documents
- Building positive relationships with customers and colleagues, working collaboratively with stakeholders
- Good judgment and decision-making skills, knowing when to escalate issues
- Contributing to planning and organizing workload
- Excellent IT skills, proficient in Microsoft Excel
- A positive, can-do attitude
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Tenancy Enforcement Support Officer employer: Sheffield City Council
Contact Detail:
Sheffield City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Enforcement Support Officer
✨Tip Number 1
Familiarise yourself with the legal aspects of tenancy enforcement. Understanding the relevant laws and regulations will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in housing and neighbourhood services. Attend local community meetings or forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Showcase your communication skills by engaging in community service or volunteer work. This experience can highlight your ability to empathise and interact effectively with diverse groups, which is crucial for this role.
✨Tip Number 4
Prepare for the interview by practising situational questions related to conflict resolution and decision-making. Think of examples from your past experiences that demonstrate your judgement and ability to handle challenging situations.
We think you need these skills to ace Tenancy Enforcement Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Tenancy Enforcement Support Officer. Emphasise your communication skills, customer service experience, and any legal knowledge you may have.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your passion for delivering excellent customer service and your ability to work independently. Use examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your well-developed communication skills, empathy, and decision-making abilities. These are crucial for the role, so provide specific examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at Sheffield City Council
✨Showcase Your Communication Skills
As a Tenancy Enforcement Support Officer, strong communication skills are crucial. Be prepared to demonstrate your ability to communicate effectively, both face-to-face and over the phone. Consider sharing examples from past experiences where you successfully resolved issues through clear communication.
✨Demonstrate Empathy and Customer Service
This role requires a high level of empathy and a passion for customer service. During the interview, highlight instances where you've shown understanding and support to customers, especially in challenging situations. This will show that you can handle sensitive cases with care.
✨Prepare for Legal Document Discussions
Since the role involves preparing legal documents, be ready to discuss your experience with this type of work. Familiarise yourself with the types of documents you might encounter and be prepared to explain how you would ensure they are of high quality and comply with legal standards.
✨Exhibit Strong Decision-Making Skills
The ability to make sound judgments is essential in this position. Prepare to discuss scenarios where you've had to make tough decisions, particularly those involving escalation of issues. This will demonstrate your capability to handle the responsibilities of the role effectively.