At a Glance
- Tasks: Support tenancy enforcement and manage legal actions for property inspections.
- Company: Join Sheffield City Council's Housing and Neighbourhood Service, making a real impact in the community.
- Benefits: Enjoy flexible working options, generous holiday entitlement, and a supportive work environment.
- Other info: This hybrid role offers site visits and remote work, with a commitment to diversity and inclusion.
- Why this job: Be part of a diverse team focused on equality and community service while developing valuable skills.
- Qualifications: Strong communication skills, empathy, and proficiency in Microsoft Excel are essential.
The predicted salary is between 30000 - 42000 £ per year.
Tenancy Enforcement Support Officer Job description
We are looking for a Tenancy Enforcement and Support Officer to work as part of Sheffield City Council\'s Housing and Neighbourhood Service, within our Repairs Policy and Improvement Team.
This role will support the management of failed entry to properties to carry out cyclical gas safety inspections. The role will require intensive work with Neighbourhood Management Teams and various support services across the city to ensure that this annual check is completed, and we comply with our Landlord responsibilities.
After cases have been investigated, the candidate will make judgments about whether the Council needs to proceed with legal action and will prepare cases for legal action, such as preparing witness statements and legal letters. Regular liaison with our legal services team will be essential to ensure successful resolution of cases and that enforcement actions proceed efficiently.
The job holder will be expected to use their own vehicle to travel to conduct site visits. A mileage allowance is payable.
The role is full time (37 hours) and based at Solpro Business Park, Attercliffe, Sheffield, with an expectation to work remotely at home. It will be a hybrid role, with some time spent visiting sites (40%) and the remainder working in the office or remotely.
We expect to shortlist for the post on 1st September and conduct interviews the week commencing 29th September 2025.
For informal inquiries about the role, please contact Lewis Naylor, Claire Dudley, or Alison Charlesworth.
We are investing in our workforce and promoting opportunities to under-represented groups. We value equality, diversity, and inclusion, aiming to increase the diversity of our workforce, particularly among Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ communities, to reflect the communities we serve. We also support staff with unpaid caring responsibilities to work flexibly.
This is a great time to join us, and we welcome your application.
Under the Disability Confident Scheme, disabled applicants who meet the essential criteria are guaranteed an interview.
Full-time employees work 37 hours per week for 52 weeks and are offered a generous holiday entitlement. We are open to flexible working arrangements, including reduced hours, part-time work, or job sharing.
If appointed, your starting salary will be at the bottom of the grade. If you provide payslip evidence of a higher basic pay, we will consider starting you at a higher point within the grade.
All roles are undergoing a pay evaluation process which may lead to changes in pay arrangements from 2026.
Key responsibilities include:
- Well-developed communication skills, both face-to-face and over the telephone
- High levels of empathy and a passion for delivering excellent customer service, often dealing with customers in their homes
- Ability to work independently, plan, prioritize, and meet deadlines
- Producing high-quality information for legal documents
- Building positive relationships with customers and colleagues, working collaboratively with stakeholders
- Good judgment and decision-making skills, knowing when to escalate issues
- Contributing to planning and organizing workload
- Excellent IT skills, proficient in Microsoft Excel
- A positive, can-do attitude
Tenancy Enforcement Support Officer in Sheffield employer: Sheffield City Council
Sheffield City Council is an excellent employer, offering a supportive work culture that values equality, diversity, and inclusion. As a Tenancy Enforcement Support Officer, you will benefit from flexible working arrangements, generous holiday entitlement, and opportunities for professional growth while making a meaningful impact in the community. Located at Solpro Business Park, you will enjoy a hybrid work model that balances site visits with remote work, ensuring a dynamic and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Enforcement Support Officer in Sheffield
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Sheffield City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Sheffield City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Tenancy Enforcement Support Officer in Sheffield
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Sheffield City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Sheffield City Council
✨Get to Know Public Sector Values
Before your interview with Sheffield City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Sheffield City Council.
