At a Glance
- Tasks: Provide top-notch customer support and assist with community services in Sheffield.
- Company: Join Sheffield City Council, dedicated to serving local communities.
- Benefits: Generous holiday entitlement, flexible working options, and opportunities for skill development.
- Other info: We value diversity and are committed to equality and inclusion in our workforce.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in customer service and strong administrative skills are essential.
The predicted salary is between 20700 - 25300 £ per year.
Are you organised, customer-focused and passionate about delivering excellent public services?
We're looking for Neighbourhood Support Officers to join our Neighbourhood Housing Teams across the city.
You'll provide administrative, financial and customer support that helps our frontline teams deliver services to thousands of residents across Sheffield.
You'll be at the heart of our neighbourhood operations, ensuring customers receive a professional, responsive and high-quality customer service.
About The Role
- Providing excellent customer service to residents, partners and colleagues.
- Responding to enquiries by telephone, email and in person.
- Processing customer information and maintaining accurate records.
- Processing correspondence, complaints and enquiries within agreed timescales.
- Supporting meetings and events, including diary management and note taking.
- Producing documents, reports and communications using a range of IT systems.
- Assisting with financial administration, invoices, payments and budget monitoring.
- Supporting the management of community facilities, garages and communal spaces.
- Working closely with colleagues and partners to ensure effective neighbourhood service delivery
What We're Looking For
- Has experience working in a customer-focused environment.
- Is committed to delivering a high-quality service.
- Has strong administrative and IT skills.
- Can communicate clearly and effectively, both verbally and in writing.
- Remains calm and professional under pressure.
- Has excellent listening skills and attention to detail.
- Can build positive relationships with customers, colleagues and partner organisations.
- Is flexible, organised and enjoys working as part of a team.
- Demonstrates a commitment to equality, diversity and inclusion.
Why Join Us?
At Sheffield City Council, our values guide everything we do
- People are at the heart of what we do
- Openness and honesty are important to us
- Together we get things done
You’ll be joining a supportive team that is committed to continuous improvement and delivering excellent services to local communities.
You’ll have opportunities to develop your skills and contribute to services that make a real difference to people's lives.
We are investing in our workforce and are promoting opportunities to our under-represented groups.
We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve.
We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.
Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee.
In these cases, we’ll interview the candidates who best meet the essential criteria for the job.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement.
We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade.
If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us.
All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.
Find out more on our Sheff news page.
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
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Neighbourhood Support Officers in Sheffield employer: Sheffield City Council
Join us in Sheffield, a vibrant city dedicated to fostering inclusion and support for every child and young person. As an Assistant Manager, you will be part of a compassionate team that values diversity and offers flexible working arrangements, generous holiday entitlements, and opportunities for professional growth. Together, we can make a meaningful impact in our communities and ensure that every child feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Support Officers in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sheffield City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sheffield City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Neighbourhood Support Officers in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sheffield City Council:Your cover letter is your chance to shine! Tell us why you want to work at Sheffield City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sheffield City Council!
How to prepare for a job interview at Sheffield City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
