Sheffield City Council is recruiting a Knowledge and Information Analyst to join the Customer Intelligence team within the Customer Experience Capability. The role owns knowledge content across guidance, information and self-service, including the CRM, and operates in a hybrid setup with office presence of at least 40% of contracted hours.
You will develop standards, ensure accuracy and plain language, and produce insights on content usage and gaps, while training staff and coordinating with
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Knowledge Content Lead — Hybrid with Flexible Hours in Sheffield employer: Sheffield City Council
Join us in Sheffield, a vibrant city dedicated to fostering inclusion and support for every child and young person. As an Assistant Manager, you will be part of a compassionate team that values diversity and offers flexible working arrangements, generous holiday entitlements, and opportunities for professional growth. Together, we can make a meaningful impact in our communities and ensure that every child feels valued and empowered to thrive.
