Information and Guidance Officer in Sheffield

Opportunity Sheffield – part of Sheffield City Council’s Employment & Skills Service – is expanding following the award of Economic Inactivity Trailblazer and LGF funding. We are now looking for a dedicated Information, Advice and Guidance (IAG) Officer – In‑Work Support to join our team and help individuals sustain, upskill, and progress in their employment. This role reports directly to the Strategic Support Co‑ordinator.

About the Role

As an IAG Officer within our In‑Work Support team, you will play a vital role in helping employed individuals enhance their career prospects. You will provide high‑quality, impartial guidance to help people remain in work, improve their skills, secure better‑paid job roles, and identify opportunities for progression. You will work in a fast‑paced environment, collaborating with partners across the city to ensure participants receive the best possible support. A key part of the role also involves supporting individuals at risk of redundancy, helping them explore alternative options, retraining routes, or new employment opportunities. This is an exciting opportunity for someone who is motivated, adaptable, and committed to improving employment outcomes for Sheffield residents.

Key Responsibilities

• Provide impartial, professional information, advice, and guidance to employed participants accessing skills and progression support.
• Support individuals to upskill, progress, or secure better‑paid roles through tailored action plans and career development conversations.
• Assist participants at risk of redundancy, ensuring they receive timely, practical guidance and access to suitable opportunities.
• Manage a caseload of participants, maintaining accurate case notes and ensuring timely follow‑up.
• Work collaboratively with internal and external partners to deliver high‑quality, coordinated support.
• Connect participants to training, qualifications, and employment pathways that promote progression and long‑term career success.
• Represent Opportunity Sheffield positively and professionally across all interactions.
• Maintain a thorough understanding of programme requirements, contributing to key performance targets.
• Identify and elevate risks, issues, or opportunities to programme managers.
• Contribute to continuous improvement across employment and skills projects.
• Plan and prioritise workload effectively, ensuring efficient service delivery.

We are investing in our workforce and are promoting opportunities to our under‑representative groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Full‑time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.