Apprentice Neighbourhood Officer in Sheffield

An exciting Apprentice opportunity has arisen to work with our Neighbourhood teams. This team is responsible for the enforcement of Sheffield City Council’s tenancy conditions when breaches of tenancy occur, but the team also supports vulnerable tenants, leading on safeguarding for the service, with the aim of sustaining tenancies.

You will contribute to the team to ensure service delivery priorities are met by providing a point of contact for internal teams and external agencies. This is a two-year apprenticeship where you can expect to be provided with the necessary training, support and time to study towards a recognised qualification. This opportunity will allow you to develop the skills to fulfil the role of Neighbourhood Officer, gain excellent work experience by being supported by experienced staff and to gain a qualification whilst earning a salary. You will study towards a Level 3 apprenticeship to obtain a Housing Certificate.

Over the apprenticeship programme we will provide you with the training required to develop your skills, knowledge and experience, enabling you to successfully move into the trained post of Tenancy Enforcement Officer. These skills will equip you to undertake the full duties of the Job Description.

The role is to provide support to staff responsible for delivering safeguarding and enforcement priorities on behalf of Housing. You will support the team in ensuring that Housing systems remain up to date and contain accurate information. You will manage inboxes, process and respond to referrals and utilise various systems to accurately record and extract data. You will undertake preparation for reports that Housing submits responses to, including extracting information from systems and using your judgment to identify important information. You will directly support staff in delivering on Housing’s safeguarding responsibilities and commitments.

You will also need excellent IT skills, and have the ability to keep accurate records. You must possess sound written and verbal skills and be self-motivated and resourceful. We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic. This is a key position, responsible for making a vital contribution to income collection and recovery and therefore protecting the Housing Revenue Account.

£10.80 per hour for the first year, the second year will depend on the age of the apprentice, with apprentices under 18 still earning £10.80 and those over 18 earning £12.21. Upon completion of your apprenticeship, you will earn a salary of £29,093 annually as of today’s rate of pay.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.