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- Tasks: Lead teams to enhance Sheffield's Housing and Neighbourhood services.
- Company: Join Sheffield City Council, a vibrant hub for innovation and community support.
- Benefits: Enjoy flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for customer service required.
- Other info: We value diverse backgrounds and support under-represented groups in our workforce.
The predicted salary is between 36000 - 60000 £ per year.
Sheffield City Council’s Housing & Neighbourhoods Service plays a vital role in supporting communities across the city, managing around 38,000 council homes and delivering a wide range of services that help residents live safely, comfortably, and sustainably. Our focus is on delivering high‑quality, customer‑centred services, shaping thriving neighbourhoods, and working closely with tenants, leaseholders, partners, and local communities to continuously improve the places people call home.
We have an exciting opportunity for an Operations and Development Manager within our Estates and Environmental Services Team. The team plays a central role in delivering and shaping estate services across the Housing and Neighbourhoods Service. Their remit combines both operational delivery and strategic management, ensuring neighbourhoods are clean, safe, well‑maintained and environmentally responsible. The team oversees key Contracts and Service Level Agreements (SLAs), supports Neighbourhood Teams, and drives improvements through policy development, performance management, quality assurance and compliance. These activities ensure that estates remain clean, green and resilient places where residents can live healthy and well.
Are you proactive, confident in leading change, and skilled at building strong, constructive relationships? Do you enjoy working at pace, solving complex problems, and supporting others to deliver consistently high‑quality services? Do you have excellent communication skills, a passion for service improvement, and the ability to motivate teams delivering work? If so, this could be the role for you.
We are looking for someone who is: –
Sheffield City Council – Our Commitments
We are investing in our workforce and are promoting opportunities to our under‑represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
Operations and Development Manager employer: Sheffield City Council
Contact Detail:
Sheffield City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Development Manager
✨Tip Number 1
Familiarise yourself with Sheffield City Council's current initiatives and projects. Understanding their goals and challenges will help you tailor your conversations and demonstrate how your experience aligns with their objectives.
✨Tip Number 2
Network with professionals in the housing and neighbourhood sector, especially those connected to Sheffield City Council. Attend local events or join relevant online forums to build relationships and gain insights into the council's culture and expectations.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and driven improvements in previous roles. Be ready to discuss these during interviews, as they will showcase your leadership skills and commitment to exceptional customer service.
✨Tip Number 4
Demonstrate your understanding of diversity and inclusion in your discussions. Share how you've previously engaged with under-represented groups and how you plan to contribute to Sheffield's commitment to equality within the workforce.
We think you need these skills to ace Operations and Development Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Operations and Development Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operations management, leadership, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive improvement and innovation.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight specific examples of how you have successfully managed teams, improved services, and engaged with stakeholders in previous positions.
Showcase Your Commitment to Diversity: Given the emphasis on equality, diversity, and inclusion in the job description, include a section in your application that reflects your commitment to these values. Share any relevant experiences or initiatives you've been involved in that support under-represented groups.
How to prepare for a job interview at Sheffield City Council
✨Show Your Passion for Community Improvement
Make sure to express your enthusiasm for enhancing the Housing and Neighbourhood Service. Share specific examples of how you've positively impacted communities in previous roles, as this aligns with the council's mission.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've effectively managed teams. Highlight your ability to inspire and motivate others, as well as your commitment to fostering a positive work environment.
✨Emphasise Customer Service Excellence
Be ready to talk about your approach to delivering exceptional customer service. Discuss any strategies you've implemented to improve customer satisfaction and how you gather feedback to enhance services.
✨Engage with Stakeholders
Illustrate your experience in building alliances and engaging with key stakeholders. Prepare to share examples of successful collaborations that have benefited the community, showcasing your ability to work with diverse groups.