At a Glance
- Tasks: Lead the development of advanced telephony systems and digital services for Sheffield City Council.
- Company: Join Sheffield City Council on an exciting digital transformation journey.
- Benefits: Competitive salary, generous holiday entitlement, and flexible working opportunities.
- Other info: Promoting diversity and inclusion, with guaranteed interviews for eligible candidates.
- Why this job: Make a real impact on public services through innovative technology solutions.
- Qualifications: Experience in telephony system development and mobile device management required.
The predicted salary is between 44253 - 47665 £ per year.
Location: Sheffield
Salary: 44,253 - 47,665 per year
Employment: Full time
Category: Applications Manager
Posted: 2026-10-17
Valid to: 2026-11-05
Employer: Sheffield City Council
Sheffield City Council is on an exciting digital transformation journey, transforming how we deliver services through innovative digital solutions, automation and emerging technologies. As we continue to modernise and improve services for our residents, this is an excellent opportunity to play a key role in shaping the future of digital public services.
The postholder will provide advanced technical and professional expertise for the Council's Mobile Device Service, Storm Corporate Telephony platform and associated digital services. These services support front-line service delivery, customer contact and staff connectivity, enabling residents and employees to access information, communicate effectively and interact with Council services through a range of channels.
The role combines complex day-to-day development with responsibility for delivering service enhancements that support major transformation programmes, operational service delivery and improved customer journeys. This includes initiatives such as workforce management (WFM) development, channel shift and call reduction programmes, customer self-service improvements and the implementation of new contact centre capabilities.
Key Responsibilities
- Act as the subject matter expert for the Council’s Storm Contact Centre telephony system, corporate mobile devices, Microsoft Intune and Microsoft Teams telephony, setting technical standards and providing authoritative advice.
- Lead complex Corporate Telephony development, configuration and support.
- Develop advanced digital services using Telephony platform tools, Google Dialogue Flow and related technologies.
- Design, build and support integrations between internal and external IT systems.
- Investigate and resolve complex technical issues across telephone call treatments and integrations.
- Design, build and support Mobile device builds on Intune for both Android and IOS devices.
- Translate business requirements and programme objectives into technical solutions, development plans and deliverable outcomes.
- Manage assigned developments through planning, build, testing, implementation and post-deployment support.
- Work closely with project teams, service areas, suppliers and technical colleagues to deliver transformation and service improvement initiatives.
- Ensure solutions comply with security, accessibility, data protection, architectural and governance requirements.
- Drive continuous improvement by identifying opportunities to enhance processes, automation, integrations and customer experience.
- Support knowledge sharing, peer review and the adoption of consistent development standards and practices.
Skills and Knowledge we are looking for
- Advanced Telephony system development, configuration and administration skills.
- Experience developing Mobile Device management builds on Intune.
- Proficiency in system integrations.
- Strong technical troubleshooting, problem-solving and root cause analysis skills.
- Ability to design scalable, maintainable and supportable digital solutions.
- Experience managing development activities through the full lifecycle, including planning, testing and implementation.
- Strong stakeholder engagement and communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Ability to translate business requirements into practical technical solutions.
- Knowledge of accessibility standards, information security, data protection and change control processes.
- Strong organisational skills, with the ability to manage competing priorities, risks, dependencies and delivery deadlines.
- Commitment to innovation, continuous improvement, knowledge sharing and professional development.
For further discussion about this opportunity, please e-mail Robert Craine to arrange an informal discussion.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us.
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
Information Systems Specialist Telephony in London employer: Sheffield City Council
Join us in Sheffield, a vibrant city dedicated to fostering inclusion and support for every child and young person. As an Assistant Manager, you will be part of a compassionate team that values diversity and offers flexible working arrangements, generous holiday entitlements, and opportunities for professional growth. Together, we can make a meaningful impact in our communities and ensure that every child feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Information Systems Specialist Telephony in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Sheffield City Council or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Sheffield City Council.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Sheffield City Council.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Sheffield City Council that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Information Systems Specialist Telephony in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Sheffield City Council.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Sheffield City Council and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Sheffield City Council
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Sheffield City Council uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
