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- Tasks: Join our team as a Business Support Officer, handling customer support and compliance checks.
- Company: Be part of Sheffield City Council, dedicated to improving housing and neighbourhood services.
- Benefits: Enjoy a hybrid work model, generous holiday entitlement, and flexible working arrangements.
- Other info: Temporary position until March 2026, with guaranteed interviews for disabled applicants meeting criteria.
- Why this job: This role offers skill development, a supportive culture, and a chance to make a real impact.
- Qualifications: We seek enthusiastic candidates with strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
The team is based at Solpro Business Park, Attercliffe, Sheffield. The team works a hybrid model, with candidates spending 50% of their time in the office and 50% working remotely from home. This post is temporary until 31st March 2026. Internal candidates require permission from their current line manager before applying.
For informal enquiries about the role, please contact either Claire Dudley or Lewis Naylor.
We expect to shortlist for the post on 3rd September and conduct interviews during the week commencing 22nd September 2025. Dates are subject to change.
We are committed to investing in our workforce and promoting opportunities to under-represented groups. We value equality, diversity, and inclusion, aiming to increase the diversity of our workforce, particularly among Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ communities, to reflect the communities we serve. We support staff with unpaid caring responsibilities to work flexibly.
This is a great time to join us, and we welcome your application. Under the Disability Confident Scheme, disabled applicants who meet the essential criteria are guaranteed an interview.
Full-time employees work 37 hours per week for 52 weeks annually, with a generous holiday entitlement. We are open to flexible working arrangements, including reduced hours, part-time work, or job sharing.
If appointed, your starting salary will be at the bottom of the grade. If you provide payslip evidence of a higher basic pay, we will consider starting you at the appropriate point within the grade. All roles are undergoing evaluation, which may affect pay arrangements from 2026. More information is available on our website.
Business Support Officer Job Description
We are seeking an experienced Business Support Officer to join Sheffield City Council\’s Housing and Neighbourhood Service, within the Repairs Policy and Improvement Team. The team handles a variety of tasks related to our annual gas servicing programme.
The ideal candidate will be enthusiastic, a self-starter, and eager to develop skills in supporting customers during compliance checks and programmed works. Essential skills include:
- Effective communication skills, both face-to-face and over the phone
- High empathy and a passion for delivering excellent customer service
- Providing business support in both office and remote settings
- Ability to work independently, plan, prioritize, and meet deadlines
- Building positive relationships with customers and colleagues, and collaborating across departments
- Good judgment and decision-making skills, including recognizing when to escalate issues
- Contributing to workload planning and organizing alongside other team members
- Proficiency in IT, especially Microsoft Word and Excel
- A positive, can-do attitude
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Business Support Officer employer: Sheffield City Council
Contact Detail:
Sheffield City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with the specific tasks and responsibilities of a Business Support Officer within the Repairs Policy and Improvement Team. Understanding the nuances of the role will help you articulate how your skills align with their needs during the interview.
✨Tip Number 2
Reach out to Claire Dudley or Lewis Naylor for an informal chat about the role. This not only shows your interest but also gives you valuable insights that can help you tailor your approach when you apply.
✨Tip Number 3
Highlight your experience in both office and remote settings, as this role requires a hybrid working model. Be prepared to discuss how you've successfully managed your time and productivity in similar environments.
✨Tip Number 4
Demonstrate your commitment to equality, diversity, and inclusion in your conversations. Given their focus on under-represented groups, showing that you share these values can set you apart from other candidates.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Support Officer role. Emphasise your communication skills, customer service experience, and proficiency in IT, particularly Microsoft Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the organisation. Mention specific examples of how you've demonstrated effective communication and problem-solving skills in previous roles.
Highlight Your Flexibility: Since the role involves a hybrid working model, mention your ability to work both in the office and remotely. Discuss any previous experience you have with flexible working arrangements and how you manage your time effectively.
Research the Organisation: Familiarise yourself with Sheffield City Council's values, especially their commitment to equality, diversity, and inclusion. Reflect this understanding in your application to show that you align with their mission and culture.
How to prepare for a job interview at Sheffield City Council
✨Showcase Your Communication Skills
As a Business Support Officer, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically, both in person and over the phone. Consider sharing examples from your past experiences where you successfully resolved customer issues or collaborated with colleagues.
✨Highlight Your IT Proficiency
Since proficiency in Microsoft Word and Excel is essential for this role, make sure to mention any relevant experience you have with these tools. You could discuss specific tasks you've completed using these applications, such as data analysis or document preparation, to showcase your skills.
✨Demonstrate Your Problem-Solving Abilities
The role requires good judgment and decision-making skills. Prepare to discuss situations where you had to make quick decisions or escalate issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your thought process.
✨Emphasise Your Flexibility and Teamwork
Given the hybrid working model, it's important to show that you can work independently as well as part of a team. Share examples of how you've successfully managed your time while working remotely and how you've contributed to team projects, ensuring you convey your positive attitude towards collaboration.