Sheffield City Council is seeking an experienced, values-driven Service Delivery Manager to lead the Core Customer Hub, a high‑volume contact centre and back office operation. You will shape customer service strategy, oversee performance, and work with senior leaders to deliver improvements at scale.
The role requires senior management experience, a deep understanding of multi‑channel contact, and a track record of leading diverse teams.
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Senior Service Delivery Lead – Contact Centre & Back Office in Sheffield employer: Sheffield City Council HQ
Sheffield City Council is an exceptional employer, dedicated to transforming Adult Social Care and supporting the independence of neurodivergent adults and those with complex needs. With a strong commitment to equality, diversity, and inclusion, the council fosters a collaborative work culture that values innovative approaches and offers flexible working opportunities, generous holiday entitlements, and a focus on employee growth. Joining our Neurodiversity and Complex Needs Team means being part of a supportive environment where your contributions directly impact the lives of individuals in the community.
