Sheffield City Council is building its Customer Experience Capability to improve how residents experience services and how colleagues are supported to deliver them. The role leads analytical work across customer journeys, reporting, and operational services, turning data into practical recommendations for service improvements.
You will bring together information from different customer and operational systems, identify trends and risks, and present concise briefings for varied audiences.
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Customer Intelligence & Performance Analyst in Sheffield employer: Sheffield City Council HQ
Sheffield City Council is an exceptional employer, dedicated to transforming Adult Social Care and supporting the independence of neurodivergent adults and those with complex needs. With a strong commitment to equality, diversity, and inclusion, the council fosters a collaborative work culture that values innovative approaches and offers flexible working opportunities, generous holiday entitlements, and a focus on employee growth. Joining our Neurodiversity and Complex Needs Team means being part of a supportive environment where your contributions directly impact the lives of individuals in the community.
