Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance digital skills and adoption across Sheffield City Council.
- Company: Join Sheffield City Council, a pioneer in digital transformation for community service.
- Benefits: Enjoy flexible working options, generous holiday entitlement, and a commitment to diversity.
- Why this job: Make a real impact on over 8,000 employees while shaping the future of digital learning.
- Qualifications: Senior leadership experience in service delivery and a passion for empowering through technology.
- Other info: Guaranteed interview for disabled applicants meeting essential criteria; focus on equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Join Us in Shaping Sheffield\’s Digital Future
Fixed-term roles to 31 March 2027
Sheffield City Council is on a bold journey to become a truly digital council-transforming how we work, how we serve our communities, and how we empower our people. As part of our ambitious Digital Transformation Programme, we\’re investing in a new Digital Learning and Adoption Team to drive digital skills, confidence, and capability across our workforce.
We\’re recruiting four key roles to help us deliver this change. If you\’re passionate about learning, digital adoption, and business change-and want to be part of a team that\’s making a real difference-this is your opportunity.
Why Join Us?
- Be part of a high-impact programme that supports over 8,000 employees.
- Help shape how emerging technologies like AI and CRM are adopted across services.
- Work in a collaborative, people-centred team that values innovation, inclusion, and continuous learning.
- Gain experience in a strategic transformation programme with real outcomes for staff and citizens.
Service Manager – Digital Learning and Adoption (Grade 11)
Lead the team driving digital capability across the council. You\’ll set the strategic direction, manage performance, and ensure delivery of high-quality learning and adoption support. This is a leadership role for someone who thrives on innovation, stakeholder engagement, and enabling transformation at scale.
What you\’ll bring:
- Senior leadership experience in service delivery and improvement.
- Strategic thinking and operational planning skills.
- A passion for empowering people through learning and technology.
Other roles available:
Business Change Manager
Senior Business Change Officer
HR Administrator – Digital Learning and Adoption
For informal enquires please contact: jo.charlesworth@sheffield.gov.uk
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.
#J-18808-Ljbffr
Service Manager - Digital Learning and Adoption employer: Sheffield City Council HQ
Contact Detail:
Sheffield City Council HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Digital Learning and Adoption
✨Tip Number 1
Familiarise yourself with Sheffield City Council's Digital Transformation Programme. Understanding their goals and challenges will help you articulate how your experience aligns with their vision during interviews.
✨Tip Number 2
Network with current or former employees of Sheffield City Council, especially those in digital roles. They can provide insights into the organisational culture and expectations, which can be invaluable for your application process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams through digital transformations. Be ready to discuss specific outcomes and improvements that resulted from your initiatives.
✨Tip Number 4
Highlight your passion for learning and technology by discussing any relevant projects or initiatives you've led. This will demonstrate your commitment to empowering others and your fit for the role.
We think you need these skills to ace Service Manager - Digital Learning and Adoption
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Service Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your senior leadership experience, strategic thinking, and operational planning skills. Use specific examples that demonstrate your ability to drive digital capability and transformation.
Write a Strong Cover Letter: Your cover letter should express your passion for empowering people through learning and technology. Discuss your vision for digital adoption and how you can contribute to Sheffield City Council's ambitious Digital Transformation Programme.
Highlight Your Commitment to Diversity: Given the council's focus on equality, diversity, and inclusion, mention any relevant experiences or initiatives you've been involved in that support these values. This will show your alignment with their mission and culture.
How to prepare for a job interview at Sheffield City Council HQ
✨Understand the Digital Transformation Programme
Familiarise yourself with Sheffield City Council's Digital Transformation Programme. Be prepared to discuss how your experience aligns with their goals of enhancing digital skills and capabilities across the workforce.
✨Showcase Leadership Experience
Highlight your senior leadership experience in service delivery and improvement. Prepare examples that demonstrate your ability to manage performance and lead teams effectively, especially in a digital context.
✨Emphasise Passion for Learning and Technology
Express your enthusiasm for empowering people through learning and technology. Share specific instances where you've successfully driven digital adoption or facilitated learning initiatives in previous roles.
✨Prepare for Stakeholder Engagement Questions
Expect questions about stakeholder engagement and collaboration. Think of examples where you've worked with diverse groups to implement change, and be ready to discuss how you would approach similar challenges at Sheffield City Council.
