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- Tasks: Join our team to manage Council Tax billing and customer service.
- Company: Sheffield City Council values diversity and inclusion, serving the community effectively.
- Benefits: Enjoy flexible working options, generous holiday entitlement, and a supportive work environment.
- Why this job: Make a real impact in your community while developing valuable skills in a collaborative setting.
- Qualifications: Experience in Council Tax procedures and strong IT skills are essential.
- Other info: Hybrid working available with 20% office attendance; guaranteed interview for disabled applicants.
The predicted salary is between 28800 - 43200 £ per year.
The Council Revenues Service is responsible for Billing, Collection and Recovery of Council Tax, Business Rates, Housing Benefit Overpayment & Sundry Debt. We are looking for enthusiastic and positive individuals to work as part of a team responsible for administration and processing within the Revenues Service. We welcome collaborative thinkers, excellent communicators and people who are enthusiastic to develop skills across a broad section of the service.
You should be able to demonstrate a clear customer focus with well-developed customer service skills, balanced with a commitment to effective service delivery. We are looking to appoint to our Council Tax Billing 1 Team, a permanent, full-time post of 37 hours per week, Monday to Friday.
For this role you will need a range of skills and experience, including:
- Experience and knowledge of general Council Tax Procedures and legislation.
- Experience and knowledge of accurate Billing across different Council Tax functions and various income streams.
- Experience and knowledge of high accuracy processing of Billing work types such as Students, varied discounts & exemptions, payments, moves, arrangements.
- Experience of billing, collection and recovery with a broad knowledge of maximising revenue.
- Well-developed I.T. skills, familiar with Revenues and Benefits processing systems and Microsoft Office 365 applications particularly Excel and MS Word.
- Experience and knowledge of a customer focused approach to service delivery, balanced with the needs of the service users.
- Experience of dealing with internal & external customers via all available communication channels.
The position is based at our Howden House office, town centre, and we currently operate a hybrid working pattern with the expectation of 20% attendance in the office. Under the Disability Confident Scheme, disabled applicants who meet the essential criteria of this job are guaranteed an interview.
Closing date for applications is 18/07/2025. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
All successful candidates will be required to complete a Basic DBS Check. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.
Senior Revenues & Benefits Officer employer: Sheffield City Council HQ
Contact Detail:
Sheffield City Council HQ Recruiting Team
Benjamin.Ashton@sheffield.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Revenues & Benefits Officer
✨Tip Number 1
Familiarise yourself with the specific Council Tax procedures and legislation mentioned in the job description. This knowledge will not only help you understand the role better but also demonstrate your commitment and readiness to contribute effectively from day one.
✨Tip Number 2
Highlight your experience with billing, collection, and recovery processes in your conversations or interviews. Be prepared to discuss specific examples where you've maximised revenue or improved service delivery, as this will showcase your practical skills relevant to the position.
✨Tip Number 3
Since the role requires well-developed IT skills, particularly in Microsoft Office 365 applications, consider brushing up on your Excel and Word capabilities. Being able to demonstrate proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Emphasise your customer service skills during any discussions. The job calls for a clear customer focus, so be ready to share how you've successfully dealt with internal and external customers in previous roles, showcasing your ability to communicate effectively across various channels.
We think you need these skills to ace Senior Revenues & Benefits Officer
Some tips for your application 🫡
Understand the Role: Carefully read the job description and person specification to understand the key responsibilities and required skills for the Senior Revenues & Benefits Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Council Tax procedures, billing accuracy, and customer service. Provide specific examples of how you've successfully managed similar tasks in previous roles.
Showcase IT Skills: Mention your proficiency with Microsoft Office 365 applications, particularly Excel and Word. If you have experience with Revenues and Benefits processing systems, be sure to include that as well, as it is crucial for this role.
Demonstrate Customer Focus: Illustrate your commitment to customer service by providing examples of how you've effectively communicated with internal and external customers. Highlight any initiatives you've taken to improve service delivery or customer satisfaction.
How to prepare for a job interview at Sheffield City Council HQ
✨Know Your Council Tax Legislation
Make sure you brush up on the relevant Council Tax procedures and legislation before your interview. Being able to discuss specific regulations and how they apply to billing and collection will show your expertise and commitment to the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlighting your customer-focused approach will resonate well with the interviewers, as they value effective service delivery.
✨Showcase Your IT Proficiency
Familiarise yourself with Microsoft Office 365 applications, especially Excel and Word. Be ready to discuss how you've used these tools in previous roles, particularly in relation to accurate billing and data processing.
✨Emphasise Team Collaboration
Since the role involves working as part of a team, be prepared to talk about your experience in collaborative environments. Share instances where you've worked effectively with others to achieve common goals, demonstrating your ability to contribute positively to the team dynamic.
