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- Tasks: Assist in income recovery and collection tasks within a supportive team environment.
- Company: Join Sheffield City Council, committed to equality, diversity, and community service.
- Benefits: Flexible working options, generous holiday entitlement, and a focus on professional development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in income collection and strong communication skills are essential.
- Other info: Part-time role with opportunities for career growth and a dynamic work culture.
We are looking for an enthusiastic and positive individual who is customer focused and committed to delivering a modern and effective service.
Specifically, we are looking to appoint an Assistant PACE Officer who will be responsible for the administration of a range of income recovery related tasks and income collection in the Council\’s Payments, Accounts, Collection & Enforcement (PACE) Team.
The post is part-time (14.48 hours over 2 days per week) within the Collection Team. We are based in the city centre (Howden House) working on a hybrid model. Office attendance is required for training, meetings and to match service requirements.
For this role you will need a range of income recovery and supervisory experience including: –
- Experience of Income Collection and Performance Monitoring
- The ability to effectively liaise with internal and external stakeholders in relation to income collection and debt management.
- Excellent I.T. skills to utilise the Council\’s finance systems that are used to manage income collection and associated processes.
- Proficient in using Microsoft 365 packages.
- Excellent team player who is willing to contribute to the team tasks and be flexible.
This varied and challenging role requires a keen commitment to teamwork, exceptional communication and customer care skills and the ability to liaise effectively with a wide range of internal and external stakeholders.
If you are enthusiastic and have the necessary skills, knowledge, and experience to join our team we would like to hear from you.
Please carefully read the job description and person specification for this post before completing your application.
If you would like to find out more about the post:
Please make enquiries about the role to Sam Bexon on 01142056247 or email Samantha.Bexon@Sheffield.gov.uk
All successful candidates will be required to complete a Basic DBS check.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more here New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council
Assistant PACE Officer employer: Sheffield City Council HQ
Contact Detail:
Sheffield City Council HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant PACE Officer
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the PACE Team and their recent projects. This shows you're genuinely interested and helps you tailor your answers to what they value.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in income collection and teamwork aligns with what they're looking for.
✨Tip Number 3
Show off your tech skills! Be ready to discuss how you've used Microsoft 365 or other finance systems in your previous roles. Highlighting your IT proficiency can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Assistant PACE Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and tailor your application to highlight your relevant skills and experience.
Show Off Your Customer Focus: Since we're all about delivering a modern and effective service, make sure to emphasise your customer care skills in your application. Share examples of how you've gone above and beyond to support customers in previous roles.
Highlight Your IT Skills: We need someone who's proficient with Microsoft 365 and can handle our finance systems. Don't forget to mention any relevant IT experience you have, especially if you've used similar systems before!
Apply Through Our Website: We encourage you to submit your application through our website. It's the best way to ensure it gets to us directly, and you'll find all the information you need to complete your application there!
How to prepare for a job interview at Sheffield City Council HQ
✨Know Your Stuff
Make sure you understand the key responsibilities of the Assistant PACE Officer role. Brush up on income recovery processes and performance monitoring, as well as the Council's finance systems. Being able to discuss these topics confidently will show your enthusiasm and preparedness.
✨Showcase Your Customer Focus
Since this role is all about delivering effective service, be ready to share examples of how you've successfully dealt with customers in the past. Highlight your communication skills and any experience you have in liaising with stakeholders, as this will demonstrate your ability to thrive in a team environment.
✨Get Tech-Savvy
Familiarise yourself with Microsoft 365 packages and any relevant finance systems. If you can, practice using these tools before the interview. Showing that you're comfortable with technology will give you an edge, especially since excellent IT skills are a must for this position.
✨Emphasise Teamwork and Flexibility
This role requires a great team player, so be prepared to discuss how you've contributed to team tasks in previous jobs. Share instances where you've been flexible and adaptable, as this aligns perfectly with the Council's values and the hybrid working model they offer.
