Waiting List Coordinator in Sheffield

An exciting opportunity has arisen for an enthusiastic individual to join the Surgery and Critical Care Divisional Management team at Sheffield Children's Hospital as a Waiting List Coordinator. The appointee would be managed by the Waiting List Service Coordinator in Surgery & Critical Care and will work closely with the Consultants, Operational Support Managers, other Operational Managers & Performance team. Having the ability to speak directly to families in a professional manner to arrange the patient's operation dates is essential. The successful applicant will need to have an excellent knowledge of organisational and information management, good interpersonal skills and be willing to communicate with hospital staff at all levels. The applicant needs to be motivated to work to tight deadlines and manage competing priorities.

Main duties of the job:

• Build and maintain strong working relationships with clinical and administrative teams to support smooth patient pathways.
• Manage and monitor waiting lists to ensure timely, efficient, and accurate scheduling of patients.
• Allocate admission dates in line with clinical priorities and service capacity.
• Coordinate arrangements for patients attending for surgery, ensuring all details are communicated and organised effectively.

About us:

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health. We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise. We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey. Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

Job responsibilities:

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Diversity Statement:

At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver.

Person Specification:

Qualifications & Training:

• Essential: Educated to GCSE standard, with a GCSE/O Level or equivalent in English Language (Grade A-C)
• Desirable: ECDL or equivalent qualification

Experience:

• Essential: Clerical experience gained from working within a patient administration department within a hospital setting
• Experience of dealing with the general public
• Experience of working in a multi-disciplinary team environment
• Experience of using patient based computer systems
• Desirable: 12 months work experience of Inpatient, Outpatient or Waiting list management
• Working within a multi-disciplinary team environment
• Experience of using Patient Administrative System
• Experience of working with medical and nursing staff

Knowledge & Skills:

• Essential: Knowledge of In-patient, Waiting list or Out-patient working processes and practices
• Knowledge of medical records procedures
• Ability to work on own initiative
• Good communication skills
• Desirable: Knowledge of waiting list administration procedures
• Working knowledge of the Waiting List module of a hospital Patient Administration System
• Working knowledge of a Theatre Scheduling system
• Demonstrates problem solving skills

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: Sheffield Children’s NHS Foundation Trust
Address: Sheffield Children's Hospital, Western Bank, Sheffield S10 2TH
Employer's website: https://www.sheffieldchildrens.nhs.uk/