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- Tasks: Join our Outpatients Reception team to book appointments and manage patient schedules.
- Company: Sheffield Children's NHS Foundation Trust, dedicated to healthier futures for children.
- Benefits: Generous annual leave, pension schemes, health programmes, and exclusive discounts.
- Why this job: Make a real difference in children's healthcare while working in a supportive environment.
- Qualifications: GCSE level education and experience in administrative or reception roles required.
- Other info: Join a diverse team committed to inclusivity and outstanding patient care.
The predicted salary is between 23970 - 26400 £ per year.
We are looking for someone to join our dedicated Outpatients Reception team. You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.
About You
Educated to GCSE level or equivalent experience, you will have great organisational skills and the ability to handle a busy workload. Experience working in an administrative or reception role is essential. This is a fantastic opportunity to make a difference in our busy outpatient environment.
Main duties of the job
- Book and manage appointments according to Trust standards.
- Engage with patients, visitors, and staff, demonstrating empathy and professionalism.
- Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
- Handle phone calls, emails, and book services such as interpreters and transport.
- Greet visitors and provide necessary information at the reception desk.
- Provide support for other roles during absence and suggest improvements for service delivery.
About us
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health. We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings.
Many of our clinicians are nationally and internationally recognised for their expertise. We are proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we are excited to keep building our leadership in children’s health, improve experiences for patients and staff, and focus on our communities and population health. We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts.
Person Specification
Qualifications
- Educated to GCSE standard or equivalent.
- NVQ Level 2 - Administration or equivalent acquired experience.
Experience
- Clerical and/or reception work experience gained from working within a public facing environment.
- Experience of working in a team environment.
- Significant clerical and or reception experience gained within the NHS - ideally a patient administration department within a hospital setting.
- Experience of in-patient, out-patient or waiting list management.
Knowledge and Skills
- Ability to manage a busy workload and prioritise tasks.
- Ability to demonstrate initiative and work collaboratively.
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices.
Personal Attributes
- Ability to communicate sensitively with children, young people, and their families.
- Detail oriented.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission on Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Outpatient Clerk *Internal Only* in Sheffield employer: Sheffield Children's
Contact Detail:
Sheffield Children's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Clerk *Internal Only* in Sheffield
✨Tip Number 1
Network like a pro! Reach out to colleagues and friends within the NHS or healthcare sector. They might know about openings that aren't advertised yet, and a personal recommendation can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to outpatient roles. Think about how you can showcase your organisational skills and experience in a busy environment. We want to see you shine!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable when you walk into that interview room.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Outpatient Clerk *Internal Only* in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Outpatient Clerk role. We want to see how you can bring your organisational skills and administrative experience to our team!
Showcase Your Empathy: Since you'll be engaging with patients and families, it's important to demonstrate your ability to communicate sensitively. Share examples in your application that show how you've provided exceptional service in previous roles.
Highlight Relevant Experience: If you've worked in a busy reception or administrative role before, make sure to mention it! We love seeing candidates who have hands-on experience in similar environments, especially within the NHS.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Sheffield Children's
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Clerk. Familiarise yourself with booking appointments, managing patient schedules, and the importance of exceptional service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires great organisational skills, prepare examples from your past experiences where you've successfully managed a busy workload. Think about times when you had to prioritise tasks or handle multiple responsibilities at once, and be ready to share these stories during the interview.
✨Demonstrate Empathy and Professionalism
As you'll be engaging with patients and families, it's crucial to convey empathy and professionalism. Practice how you would respond to different scenarios involving patients, especially children. Showing that you can communicate sensitively will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced in the outpatient environment, or how they measure success in this role. This not only shows your interest but also helps you determine if the position is the right fit for you.