Customer Service Level 2 Apprenticeship in Sheffield

Sheffield Children’s NHS Foundation Trust is looking for someone to join us across all service sites, starting in May 2026. This apprenticeship offers a Level 2 Customer Service Practitioner qualification and valuable customer service and administrative skills. It provides excellent career pathways in both corporate and patient‑facing services, with opportunities for growth within different departments at the Trust.

We will host an online information session on the following dates:

• Thursday 26th February from 2pm - 3pm
• Thursday 19th March from 2pm - 3pm

Contact anne‑marie.lynch2@nhs.net for the MS Teams link.

Interview schedule:

• Group activity and assessment workshop at Napier Street offices from 9am to 1pm on 10th April
• Individual interview on MS Teams on Monday 13th April

Requirements for UK or EU apprenticeship funding:

• Right to work in the UK, or for EU citizens hold pre‑settled or settled status and have been a UK or EU resident for the last three years, or have indefinite leave to remain with documents that are not due to expire during the apprenticeship contract.
• You must not already have a qualification at a higher level within the same subject matter.

Main duties of the job:

• Provide exceptional customer service across different departments, both internally and externally.
• Communicate with our customers using different methods (phone, email, in‑person).
• Learn and develop IT skills to help administer customer service tasks.
• Handle confidential information.
• Answer and manage telephone calls.
• Support administrative tasks, including scheduling appointments and assisting with daily operations.
• Engage with a range of professionals and service users to ensure high‑quality service delivery.

About us:

At Sheffield Children’s, our purpose is to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health. We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise. We are proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England—and the top‑ranked trust in the North East and Yorkshire—in the latest NHS Staff Survey. Our nearly 4,000 colleagues bring our CARE values—Compassion, Accountability, Respect, and Excellence—to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we are excited to keep building our leadership in children’s health, improve experiences for patients and staff, and focus on our communities and population health. We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts—helping you thrive at work and beyond.

Diversity Statement:

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver.

For ideas on how we can improve, please contact our Recruitment Manager at scn‑tr.recruitment.team@nhs.net. Together, we are building a workplace where everyone belongs.

Person Specification:

Qualifications and training:

• Minimum of 4 GCSEs at grade 8‑3 (A*‑D) or equivalent which must include Maths and English (other literacy and numeracy qualifications also accepted – please enquire if you are unsure).
• ECDL/CLAIT or equivalent.

Experience:

• Administrative work or voluntary experience.
• Experience of dealing with the public on the telephone and/or face to face.
• Experience of team working.

Knowledge and skills:

• Basic working knowledge of Microsoft Word, Excel and Outlook.
• Able to carry out tasks accurately following instruction.
• Able (or keen to learn how) to communicate effectively and sensitively with colleagues, service users and members of the public.
• Basic computer skills i.e. able to use e‑mail and internet to send and retrieve information.
• Knowledge of other Microsoft packages e.g. Access, PowerPoint.
• Knowledge of administrative working processes and procedures.
• Knowledge of the Data Protection Act and Confidentiality.

Personal Attributes:

• Committed to completing the Customer Service Practitioner Level 2 Apprenticeship.
• Willing to travel to meet the demands of the post.
• Able to carry out the duties of the role, with reasonable adjustments where necessary.
• Able to work to deadlines.
• Able to work with limited supervision but seek advice when appropriate.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address: Sheffield Children’s NHS Foundation Trust