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- Tasks: Assist customers with product inquiries and technical issues through various channels.
- Company: Dynamic tech company in Greater London with an inclusive culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Why this job: Make a real difference by helping customers and advocating for product improvements.
- Qualifications: 1-2 years of technical support and writing experience required.
- Other info: Join a team that values diversity and promotes a safe workplace.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic tech company in Greater London is looking for a Product Support Specialist to assist customers with product inquiries and technical issues. You will engage directly with customers through multiple channels and play a crucial role in developing documentation and advocating for product improvements.
The ideal candidate has 1-2 years of technical support and writing experience, ensuring excellent customer interactions and timely issue resolutions. Join our inclusive team that values diversity and promotes a safe work environment.
SaaS Product Support Specialist (UK) employer: SheerID
Contact Detail:
SheerID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Product Support Specialist (UK)
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent updates. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Product Support Specialist, you'll be engaging with customers regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our inclusive team. Let’s get you started on this exciting journey!
We think you need these skills to ace SaaS Product Support Specialist (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any writing skills you have. We want to see how your background aligns with the role of a Product Support Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm and a clear understanding of what we do at StudySmarter.
Show Off Your Communication Skills: As a Product Support Specialist, you'll need to communicate effectively with customers. In your application, demonstrate your ability to convey complex information clearly and concisely. We appreciate candidates who can write well and engage with users effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at SheerID
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the company's product. Familiarise yourself with its features, common issues, and how it benefits customers. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer inquiries or technical issues you might encounter in this role. Prepare examples from your past experience where you've successfully resolved similar problems. This will show your problem-solving skills and ability to handle customer interactions effectively.
✨Showcase Your Writing Skills
Since the role involves developing documentation, be ready to discuss your writing experience. Bring samples of your previous work or be prepared to explain how you approach creating clear and concise documentation. This will highlight your ability to communicate complex information simply.
✨Emphasise Teamwork and Inclusivity
The company values diversity and a safe work environment, so be sure to express your commitment to teamwork and inclusivity. Share examples of how you've worked collaboratively in the past and how you contribute to a positive team culture. This will resonate well with their values.
