Experienced Lift and Electrical Manager

Role Overview

• Location / Business Area: Strategy & Planning
• Reports To: Engineering & Compliance Manager
• Purpose: Working together to deliver homes and communities where residents feel happy and secure.
• Core Values: High Performing, One Team, Make it Happen, and Excellent Customer Service.

Key Responsibilities

• Contract & Project Management
• Manage delivery: Oversee M&E works programmes and projects from conception to completion.
• Contract monitoring: Manage service providers to ensure M&E repairs, maintenance, and servicing contracts comply with statutory regulations.
• Performance auditing: Review contractor performance and ensure certification and test reporting are accurately recorded.
• Quality assurance: Conduct pre and post-inspections of works to ensure they meet specifications.
• Procurement: Design specifications, tender documents, and procure contracts with Client Manager and Quantity Surveyor support.
• Consultant oversight: Commission and manage external consultants instructed by the Engineering and Compliance Manager.
• Financial control: Forecast annual budgets, manage monthly cash flow, and track expenditure to meet approved sums.
• Work orders: Prepare works orders, specifications, schedules of work, and manage variations.
• Compliance & Risk Management
• Risk mitigation: Minimise exposure to risks for SHP and residents through effective provider management.
• Statutory compliance: Ensure strict adherence to relevant statutory, regulatory, and financial requirements.
• Safety standards: Prepare Health & Safety plans, risk assessments, and project plans.
• Regulations: Maintain high compliance with Construction (Design and Management) Regulations 2015 (CDM).
• Financial regulations: Procure projects in line with SHP/LBS financial regulations and Standing Orders.
• Resident & Stakeholder Engagement
• Customer care: Deliver a high-quality, 'best in class' repairs service to maximise resident satisfaction.
• Query resolution: Support residents by resolving queries, managing expectations, and finding proactive solutions.
• Communication: Partner with internal and external stakeholders to ensure service delivery objectives are met.
• Resident involvement: Involve residents in projects, specifications, and service standard settings.
• Leasehold coordination: Liaise with leasehold services to ensure Section 20 (S20) notices are issued for qualifying works.
• Meetings: Attend progress meetings with contractors and occasional after-hours meetings with residents.
• Data & Administration
• System updates: Update and maintain records in information systems (e.g., Northgate) to keep KPI data accurate.
• Reporting: Prepare draft board reports, project update reports, budget estimates, and works programmes.
• Complaint handling: Respond to and resolve resident complaints within required timescales.
• Policy adherence: Follow all organizational policies, procedures, and Health and Safety guidelines.

Key Outcomes

• On-Time Delivery: Programmes and projects are delivered on time, within budget, and to agreed quality standards.
• Financial Protection: Financial loss risks are reduced by ensuring strict compliance with leasehold consultation legislation.
• Target Achievement: Statutory compliance and performance KPIs are consistently delivered within targets.
• Data Accuracy: Information systems and databases are kept accurate, timely, and up to date.

Skills & Experience

• Essential Criteria
• M&E Contract Management: Significant experience managing Lift and Electrical Compliance Contracts.
• Project Management: Proven experience managing programmes and projects from conception to completion.
• Autonomy: Ability to work independently using good initiative and judgement.
• Communication: Excellent written and verbal communication skills, including technical advice delivery.
• Time Management: Proven prioritization skills with the ability to handle multiple tasks simultaneously.
• Customer Focus: Demonstrated ability to deliver excellent customer care while valuing diversity.
• Technical Inspection: Experience conducting technical inspections and understanding complex construction/engineering issues.
• Industry Knowledge: Working knowledge of building services, construction regulations, and standard building services contracts.
• Budgetary Control: Experience managing budgets and implementing action plans to address adverse variances.
• Leasehold Knowledge: Understanding of leasehold service charging and Section 20 (S20) consultation requirements.
• Desirable Criteria
• Standards Awareness: Understanding of The Decent Homes Standard and its impact on Planned Maintenance.
• Accessibility Schemes: Awareness of works arrangements for disabled persons and integration with planned projects.
• Team Leadership: Experience managing other SHP staff or external consultants assisting in project procurement.

Qualifications

• Lift Specific
• LEIA Practical Management of a Lift / Escalator Contract OR Level 4 VRQ Diploma in Asset and Building Management Compliance (or equivalent) OR Level 3 NVQ Diploma in Engineering Maintenance.
• Electrical Specific
• Level 4 VRQ in Electrical Safety Management OR Level 4 VRQ Diploma in Asset and Building Management Compliance (or equivalent).

Job Requirements & Working Conditions

• Driving Licence Required: Yes
• Business Insurance/Own Car Required: Yes
• Enhanced DBS Check Required: Yes
• Mobile Working: No
• Working Hours: Evenings/Weekends as required (e.g., for resident meetings).
• Flexibility: Jobholders are required to undertake any other duties within their capabilities as may be reasonably required.