Housing Enforcement Lead
Main Purpose of Job:
To support the Housing & Vulnerability Business Manager in the day-to-day operational management of the team. To provide functional leadership in the core service areas of:
- Private Sector Housing (HHSRS, HMO licensing, Fire Safety in High Rise Dwellings, Asylum Accommodation, Public Health in Housing)
- Renters Rights (Implementation & Enforcement)
- Housing Strategy Inc Homelessness, Temporary accommodation, Supported Accommodation and Affordable Housing.
Ensuring that work processes, standards and compliance are maintained and continuously improved. To deliver a specialist, professional service with high standards of advice and support and resolving cases of varying complexity as they arise.
To ensure officers are trained to a high standard and can undertake their role, as well as address any performance issues as they arise quickly and in accordance with policies.
Main Tasks/Duties/Responsibilities
Day-to-day team leadership to ensure work processes, standards and compliance are maintained and continuously improved, as well as address any performance issues as they arise quickly and in accordance with policies.
Support the Housing & Vulnerability Business Manager with the operational management of the service, including overseeing people, undertaking 121/KIT and appraisals, and responding to performance information.
Act as functional lead in private sector housing & renters rights specialism, personally owning the resolution of more complex and contentious cases where significant functional knowledge and skills are required. Approved to train other officers in the team to complete moderately complex cases and tasks for a service area where significant functional knowledge and skills are required.
Responsible for multi-skilling people within teams and encouraging knowledge sharing, ensuring that officers are trained to a high standard and can undertake their role, by either delivering or co-ordinating the delivery of training, mentoring, and coaching.
Proactively design and develop tools and guidance notes for the areas of specialism to enable the team to self-serve and widen their knowledge and monitor compliance against these standard operating procedures.
To provide support and supervision for the escalation of service issues including more complex customer issues. To participate in any call out/standby services operated by the Council outside normal office hours and at weekends as required.
To contribute to transformational change, encouraging and supporting innovation, learning and improvement in all areas of the Client’s activities. Support the Housing & Vulnerability Business Manager to prepare bids for external funding opportunities to enhance the service delivery and align with the corporate priorities. To plan, deliver, monitor and report externally funded initiatives.
Provide the first stage responses in relation to the team’s complaints and appeals. Manage and coordinate first stage complaints and appeals in line with the clients Complaints Policy or Service Policies, liaising with the relevant officers to enable updating of the Complaints system. To monitor and proactively manage the team’s budgets and comply with Financial Regulations.
PERSON SPECIFICATION
Experience
- Extensive working knowledge of service working practices/methodologies of Private Sector Housing & Renters Rights areas
- Working knowledge of legislation and developments in several specialist and complex areas
- Ability to constructively challenge experienced Officers to maintain transparency, consistency and quality across a wide specialist area and take a holistic view of how ways of working contribute to wider council objectives
- Exceptional knowledge of legislation and developments in several specialist and complex areas
- Using a wide range of problem-solving skills to contribute to major council programmes and advising how technical skills and knowledge in the organisation can be applied to facilitate intended outcomes
Qualifications
- Degree / relevant qualification in Environmental Health or equivalent.
- EHRB registration
- and/or extensive work experience in specialist area with a broad understanding of the area and related areas.
- CIEH accredited member – Chartered or member status
- Or Chartered Institute of Housing (CIH) Certified Practitioner Member (CertCIH) or Chartered Membership (CIHCM)
- Or equivalent professional body
Rate of Pay
Umbrella: £50 per hour
Housing Enforcement Lead employer: SHEER JOBS LIMITED Careers
Join a dynamic and supportive Housing Disrepair Team where your expertise as a Disrepair Surveyor will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth, providing opportunities for professional development and training in a meaningful role that directly impacts the quality of housing standards. Located in a vibrant community, our company is committed to making a difference, ensuring you find your work both rewarding and fulfilling.
Contact Details:
SHEER JOBS LIMITED Careers Recruitment Team
