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- Tasks: Support sales operations and enhance workflows across various systems while providing dealer support.
- Company: Join a dynamic team at Shearwater, known for its collaborative culture and innovative approach.
- Benefits: Enjoy hybrid work flexibility, competitive salary, health benefits, and personal days.
- Why this job: Make an impact in a fast-paced environment while improving dealer experiences and operational performance.
- Qualifications: 3-5 years in sales operations or dealer support with strong attention to detail.
- Other info: Great career growth opportunities and bonuses based on company performance.
The predicted salary is between 33600 - 49000 £ per year.
The Sales Operations & Systems Coordinator supports the growth and efficiency of the Sales Operations team by combining inside sales, system administration, and dealer support. This role ensures seamless workflows and data accuracy across Shopify B2B, Business Central, and CRM systems, while providing excellent service to our dealer network. The ideal candidate has experience in wholesale or B2B account management, thrives in a fast‑paced, detail‑focused environment, and is committed to building scalable processes that improve dealer experience, data integrity, and operational performance.
Responsibilities and Duties
- Support and enhance workflows across Shopify B2B, Business Central, and CRM platforms.
- Collaborate with cross‑functional teams such as Marketing, Logistics, IT, Finance, and Production to align communication and workflows.
- Test and document system updates; maintain SOPs, training materials, and process documentation.
- Support sales initiatives including dashboards, lead tracking, and pipeline visibility.
- Identify and recommend logistics and shipping workflow improvements using system tools (e.g., Pacejet, carrier automation, export tools).
- Provide professional dealer support via phone, email, and Zendesk.
- Resolve product, order, and logistics inquiries with proactive solutions.
- Assist with dealer onboarding, new account setup, and opportunity management.
- Identify upsell and cross‑sell opportunities and support general sales forecasting through order insights.
Order Management & Logistics Coordination (40%)
- Receive, prioritize, and process dealer orders using Shopify B2B and Zendesk.
- Provide timely order confirmations, shipping updates, and lead‑time communication.
- Validate pricing, product codes, and payment status to maintain system accuracy.
- Reconcile Shopify/Stripe transactions and verify payments prior to order release.
- Process returns, issue credits, and support AR reporting with Finance.
- Liaise with carriers (e.g., DHL, FedEx) and ensure accuracy of export documentation, HS codes, and shipment tracking.
- Monitor shipments, resolve delivery issues, and elevate carrier concerns when required.
Must‑Have Qualifications
- 3–5 years in Sales Operations, Inside Sales, or Dealer Support (wholesale, manufacturing, or B2B).
- Experience with process improvement and/or systems integration.
- Hands‑on experience with Shopify B2B, ERP systems (Business Central), and CRM tools.
- Strong attention to detail, communication, organization, and multitasking abilities.
- Proficiency in Excel and comfort with support platforms such as Zendesk.
- Customer‑service experience with strong collaboration and financial/business acumen.
- Must reside in the GVA area. Hybrid work flexibility available.
Nice‑to Have Qualifications:
- Experience with EDI systems.
- Dive industry exposure or interest.
- Background in wholesale account management or B2B sales.
- Knowledge of seasonal demand planning or inventory forecasting.
- Experience with additional eCommerce platforms (e.g., NuOrder).
Salary Range Career Band 1: $41,600- 70,000/ year
These are some of the benefits Shearwater employees enjoy:
- Flex time and Hybrid work site arrangements for most professional staff.
- Company paid Life, AD&D, Dental, Extended Health, EAP Plan + Health Spending Account.
- Group RSP with company matching contributions.
- 5 personal days per calendar year (paid out if not used).
- Diving – open water ticket, dry suit and advanced training company paid.
- Bonuses based on successful annual financial performance of the company.
- 10 minute tenant shuttle (or bus) from Skytrain and local Parking available.
Learn more about what it is like to work at Shearwater, including the culture, values, and benefits.
SALES OPERATIONS & SYSTEMS COORDINATOR in Richmond employer: Shearwater Group
Contact Detail:
Shearwater Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SALES OPERATIONS & SYSTEMS COORDINATOR in Richmond
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Operations & Systems Coordinator role.
✨Tip Number 2
Prepare for those interviews by researching the company and its systems. Familiarise yourself with Shopify B2B and Business Central, so you can impress them with your knowledge. We want you to show how you can enhance their workflows!
✨Tip Number 3
Practice your responses to common interview questions, especially around process improvement and dealer support. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace SALES OPERATIONS & SYSTEMS COORDINATOR in Richmond
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Operations & Systems Coordinator role. Highlight your experience with Shopify B2B, Business Central, and CRM systems, as well as any relevant skills in process improvement and dealer support.
Show Off Your Detail Orientation: Since this role requires a strong attention to detail, don’t shy away from showcasing examples of how you've maintained data accuracy or improved workflows in your previous roles. We love candidates who can demonstrate their meticulous nature!
Highlight Your Collaboration Skills: This position involves working with various teams, so be sure to mention any cross-functional projects you've been part of. Share how you’ve effectively communicated and collaborated with others to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Shearwater Group
✨Know Your Systems
Familiarise yourself with Shopify B2B, Business Central, and CRM tools before the interview. Be ready to discuss how you've used these systems in past roles and how you can enhance workflows using them.
✨Showcase Your Detail Orientation
Since this role requires a strong attention to detail, prepare examples that highlight your ability to manage data accuracy and process improvements. Think of specific instances where your meticulousness made a difference.
✨Collaboration is Key
This position involves working with various teams. Be prepared to share experiences where you successfully collaborated with cross-functional teams like Marketing or IT. Highlight your communication skills and how they contributed to project success.
✨Customer Service Mindset
As dealer support is crucial, think of scenarios where you provided excellent customer service. Prepare to discuss how you resolved issues proactively and improved the dealer experience, showcasing your commitment to service excellence.