At Home Straight, we are a premium, CQC-registered domiciliary care provider dedicated to delivering exceptional hourly and live-in care, predominantly to older adults. We are seeking a dynamic and highly motivated Live-in Care Manager to support the new live-in care service.
Salary:
up to £35,000
Key Responsibilities
Recruitment & Team Management:
Conduct the interviewing, and selecting of candidates.
Oversee the day-to-day management and supervision of the live-in care team.
Conduct regular supervisions, appraisals, and spot checks to ensure high standards of care delivery.
Provide ongoing support and guidance to staff, handling any complex issues or concerns that arise.
Client & Service Management:
Conduct initial assessments and create bespoke care packages for new live-in clients.
Oversee the seamless introduction of carers into clients' homes.
Maintain open communication with clients and their families, ensuring their needs are met and expectations are exceeded.
Handle and resolve client feedback and complaints in a professional and timely manner.
Ensure all client files and records are accurate, up-to-date, and secure.
Qualifications & Experience
Minimum of 2-3 years of experience in a management or senior-level role within a live-in care or domiciliary care setting.
Proven track record of business development or launching a new service is highly desirable.
A relevant professional qualification, such as a Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
Thorough knowledge of CQC regulations and standards.
Full UK driving license and access to a vehicle.
Desired Skills & Attributes
Exceptional Leadership:
The ability to inspire and motivate a new team.
Strong Commercial Acumen:
A strategic mindset for business growth and financial management.
Excellent Communication:
Clear, effective, and empathetic communication skills with clients, families, and staff.
Problem-Solving:
The ability to think on your feet and resolve complex situations calmly.
Organisational Skills:
High level of organisation and attention to detail to manage multiple priorities.
Live-In Care Manager - HSP in London employer: shcgcareers
At Home Straight, we pride ourselves on being an exceptional employer that values the dedication and expertise of our team. Our supportive work culture fosters professional growth through continuous training and development opportunities, ensuring that our Live-in Care Supervisors can thrive in their roles while making a meaningful impact in the lives of older adults. Located in a vibrant community, we offer competitive benefits and a collaborative environment where your contributions are recognised and celebrated.
