Senior Conduct Risk Manager - Retail

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainty we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

The purpose of the role is to support the Retail franchise’s implementation and maintenance of the Bank’s Compliance & Conduct risk frameworks and policies to ensure compliance with FCA regulations and the Bank’s Compliance & Conduct risk appetite. This role will be responsible for supporting the Head of Conduct Risk - Retail to advise and assist the Retail franchise to operate within risk and regulatory parameters.

Key Responsibilities

• Regulatory Awareness & Change: Uphold an awareness of the Retail franchise’s exposure to the evolving regulatory landscape, with adequate and timely communication of the position to the Head of Conduct Risk - Retail and other relevant stakeholders. Oversee and support the delivery of required change, which will include attendance at change meetings/working groups to provide advice, guidance, support, and challenge, escalating to the Head of Conduct Risk - Retail where appropriate.
• Policy: Support the embedding of Compliance & Conduct policies (and supporting policies and procedures) across Retail, including adequate and timely communication of any material non-compliance to the Head of Conduct Risk - Retail and other relevant stakeholders.
• Compliance & Conduct Advice and Support: Ensure timely, relevant and proportionate advice and training is provided to Retail stakeholders on the applicability of regulations and guidance to the Retail franchise and to retail products and journeys.
• Regulatory and Conduct Risk Management: Raise breaches/risk events where activities/actions have occurred (or not occurred) which result in a breach of Compliance or Conduct Risk appetite and track actions that relate to Compliance or Conduct Risk assigned to owners within Retail.
• Regulatory Governance: Support the Head of Conduct Risk – Retail to maintain appropriate governance arrangements within the Retail franchise for Compliance & Conduct risks.
• Culture: Foster an effective Compliance and Conduct culture across the Retail franchise.

The Person

• Knowledge: An in-depth understanding of the financial services sector with specific focus on Consumer Lending, Savings and Finance and the regulatory landscape.
• Capability: An ability to work well under pressure and manage multiple, complex projects simultaneously.
• Relationship Management: Work collaboratively with 1st and 2nd line teams and develop strong working relationships with strategic, operational and risk management colleagues.
• Values: Clear adoption of the values and behaviours that exemplify the corporate culture, focusing on demonstrating excellence, frankness, openness and transparency.

Reward Your Wellbeing: We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind.

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment.
• Free access to Headspace, a mindfulness & meditation digital health app.
• Free access to Peppy digital health app that offers personalised support through fertility treatment, becoming a parent or menopause.
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health.
• Cycle to work scheme.
• Discounts on gym membership.

Your Lifestyle: It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year.
• Option to buy or sell holiday days through our flexi-holiday scheme.
• Access to discounts on a range of high street and online brands.

Your Contribution: We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success.
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done.