Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex loans and ensure timely completions while building strong relationships with stakeholders.
- Company: Join a leading financial institution with a focus on innovation and customer service.
- Benefits: Enjoy competitive pay, generous holiday, wellness support, and a great work-life balance.
- Why this job: Be part of a dynamic team making a real impact in the property sector.
- Qualifications: GCSEs in Maths and English; mortgage sector experience preferred.
- Other info: Opportunities for professional growth and recognition for your contributions.
The predicted salary is between 36000 - 60000 £ per year.
Based across the UK with major hubs in Brentwood, London, Manchester, and Glasgow, we are looking for a Senior Completions Officer to manage the execution of large and complex specialist loans through to completion, providing service in line with expectations of the Property sector and ensuring all data and information held is present and accurate. Reporting into a Senior Bridging Team Leader, this senior high-profile role forms part of a larger team servicing lending through Bridging Specialist Central and Structured Real Estate along with a number of key relationships and interfaces. The role also directly engages with a number of key third parties: Financial Intermediary Partners and Brokers, Panel Valuers, and The Banks solicitor panel firms.
Key Responsibilities
- Pipeline Management: Actively manage a pipeline of cases in support of your dedicated Underwriter(s) and team, providing overflow assistance to the Administration Team when required by management.
- Legal Instruction: Issue accurate and comprehensive instructions to panel solicitor firms including title insurance requirements, title plan needs, independent legal advice, and any other specific requirements to ensure timely lending completions.
- Stakeholder Communication: Serve as the main point of contact for brokers and solicitors during the legal process, building strong relationships and providing regular updates to deliver excellent customer outcomes.
- Legal Review: Assess legal correspondence from solicitors, responding where possible and escalating to Underwriters for credit decisions when necessary.
- Surveyor Liaison: Coordinate with surveyors to obtain any required information during the legal process.
- Compliance & Documentation: Verify that all KYC and AML requirements are met and ensure all documentation received post-sanction complies with the Banks lending criteria prior to completion.
- Data Integrity: Maintain accurate and high-quality data within the origination system to support reliable management information and customer contact.
- Customer Interaction: Manage customer contact at designated process points, ensuring all calls are handled professionally and in line with service standards.
- Completion & Funding: Work to meet customer expectations for completion timelines, requesting funds through the appropriate mechanism and releasing them promptly once all conditions are satisfactory.
- Leadership & Process Improvement: Mentor and train team members, perform figure checks and team COT sign-offs, produce reports as required, and update SOPs and reference guides to reflect best practices.
Qualifications & Experience
- GCSE (or equivalent) in Maths and English
- Experience of the mortgage sector from within an administrative function
- An understanding of legal conveyancing is desirable (dependent on banding applied for)
Technical / Specialist Knowledge & Skills
- Computer literate (good knowledge of MS Office suite: Excel, Word, PowerPoint)
- Knowledge of TCF
- Good knowledge of compliance procedures within the banking industry is desirable
Interpersonal
- Adaptable & flexible
- Excellent verbal and written communication skills
- Ability to work on own and as part of a team
- Excellent planning and organisational skills
- Enthusiastic can-do attitude
- Able to work under pressure and to tight deadlines
- Accuracy & attention to detail
- Professional, well presented
- Establishes effective working relationships at all levels
- Customer-focused approach
- Proactive & Self Driven
Additional Information
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption, and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment, becoming a parent, or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing, and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work: No
Employment Type: Full-time
Key Skills: Direct Sales, Junit, Focus, Commissioning, Information Technology
Sales Experience: years
Vacancy: 1
Senior Completions Officer employer: Shawbrook
Contact Detail:
Shawbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Completions Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and finance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to completions and stakeholder communication. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Completions Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Completions Officer role. Highlight your experience in managing complex loans and any relevant skills in legal conveyancing. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of the property sector and your ability to build strong relationships with stakeholders. Let us know what makes you tick!
Showcase Your Communication Skills: Since this role involves a lot of communication with brokers and solicitors, make sure to demonstrate your excellent verbal and written communication skills in your application. We love candidates who can articulate their thoughts clearly and professionally!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Shawbrook
✨Know Your Stuff
Make sure you brush up on the specifics of the property sector and the mortgage industry. Understand the key responsibilities of a Senior Completions Officer, especially around pipeline management and legal instructions. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder communication, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples where you've successfully managed relationships with brokers or solicitors, and be ready to discuss how you keep everyone updated during the legal process.
✨Highlight Your Attention to Detail
Accuracy is crucial in this position, so come prepared with examples that showcase your attention to detail. Discuss how you've ensured compliance with KYC and AML requirements in previous roles, and how you maintain high-quality data in your work.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills under pressure. Prepare by thinking through potential challenges you might face in managing a pipeline or coordinating with surveyors, and how you would handle them effectively while meeting customer expectations.
