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- Tasks: Lead product initiatives to transform Risk services and enhance operational efficiency.
- Company: Shawbrook is a specialist bank focused on creating opportunities through innovative financial solutions.
- Benefits: Enjoy flexible working, generous holiday, wellness apps, and a supportive work culture.
- Why this job: Join a dynamic team that values creativity, innovation, and social impact in banking.
- Qualifications: 3+ years in product management, strong analytical skills, and a passion for customer needs.
- Other info: Be part of a diverse culture that champions underrepresented groups and personal growth.
The predicted salary is between 48000 - 84000 ÂŁ per year.
The Product Manager for Risk Services will play a critical role in transforming the way Risk operates by leading product thinking, shaping strategic initiatives, and building scalable, future-facing solutions across the bank.
This role plays a key part in deciding which features across Risk will deliver long-term business value, and with initial focus on FC (Financial Crime) transformation, but with a broader remit to drive tech-enabled change across Risk functions including Collections and Controls.
Key Responsibilities:
FC Transformation Leadership:
- Define and deliver a vision for a seamless, user-centred FC Orchestration platform.
- Ensure integration with existing data and tech infrastructure for smooth end-to-end customer and colleague journeys.
- Drive measurable outcomes such as reducing the volume of FC referrals, improving straight-through processing rates, and enhancing operational efficiency.
Strategic Roadmap Management:
- Own and evolve the Risk tech roadmap by gathering and summarising demand across the business.
- Partner with cross-functional teams (e.g. Amazon Connect, Engineering, Compliance) to prioritise initiatives that deliver ROI, mitigate risk exposure, and that align with the Bank’s strategic goals
- Sequence work to deliver value incrementally
Demand Shaping & Prioritisation:
- Facilitate structured collection, documentation, and prioritisation of use cases and business needs across Risk.
- Support the Risk team to translate Risk “problems” into products – clearer definition of who is impacted, what the underlying user needs are, what success looks like
- Drive alignment of demand with other bank-wide initiatives, articulating ROI and benefits to stakeholders.
Control Automation & Assurance:
- Partner with Head of Controls Testing to drive the automation of manual controls across the bank, to reduce operational risk and improve assurance quality.
- Identify opportunities for scalable solutions to replace labour-intensive/manual testing processes.
Business Case & Value Realisation:
- Support teams in evaluating costings and business cases, including alternative options and benefit quantification.
- Ensure initiatives have robust business cases and stakeholder buy-in to move swiftly into delivery.
Bank-wide Initiative Scoping:
- Drive scoping and early-stage shaping of major Risk-led initiatives (e.g., Collections platform), engaging the right stakeholders early to build strong cases.
Cross-functional Collaboration & Transformation Leadership:
- Act as a bridge between domain experts (e.g. Compliance, Risk SMEs) and delivery squads (Product, Design, Tech) to co-create meaningful solutions.
- Bring a mindset of continuous discovery, experimentation, and iterative delivery
- Ongoing review and challenge of features to ensure appropriate use of data pipelines, integration with third parties, and adaptability to emerging risks.
Value This Role Will Add:
- Introduces a product mindset to Risk, ensuring solutions are driven by user needs and outcomes, not just regulatory requirements.
- Owns delivery of key business outcomes (not just implementation) such as reducing FC referrals, improving time to resolution, and increasing automation.
- Aligns technology investments with strategic business goals and enterprise priorities.
- Builds coherence across multiple Risk initiatives by setting a clear vision and roadmap.
- Accelerates delivery through upfront shaping, prioritisation, and clarity of requirements and outcomes.
- Elevates the Risk team’s influence across the bank by clearly articulating the value and rationale of initiatives.
The Person
- 3+ years of experience in product management, ideally in the financial services or fintech industry.
- Proven track record of launching and managing successful digital products.
- Strong analytical and problem-solving skills, with a keen eye for detail.
- Excellent communication and interpersonal skills, with the ability to build strong relationships across teams.
- Experience with agile methodologies and tools such as JIRA, Trello, or similar.
- A passion for innovation and a deep understanding of customer needs and market trends.
The Opportunity
Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.
We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties – no two customers are ever the same.
We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.
If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself
Reward
Your Wellbeing – We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) – Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle – It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution – We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
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Product Manager - Risk Services employer: Shawbrook Bank
Contact Detail:
Shawbrook Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Risk Services
✨Tip Number 1
Familiarise yourself with the latest trends in financial crime and risk management. Understanding the current challenges and innovations in these areas will help you articulate your vision for a user-centred FC Orchestration platform during interviews.
✨Tip Number 2
Network with professionals in the fintech and financial services sectors. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights into the role and the company culture.
✨Tip Number 3
Brush up on your agile methodologies and tools like JIRA or Trello. Being able to discuss how you've successfully implemented these in past projects will demonstrate your readiness to manage the Risk tech roadmap effectively.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven cross-functional collaboration in previous roles. Highlighting your ability to bridge gaps between teams will show that you can effectively lead initiatives and deliver meaningful solutions.
We think you need these skills to ace Product Manager - Risk Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially within financial services or fintech. Emphasise your achievements in launching and managing digital products, as well as your analytical and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and how you align with the bank's mission. Discuss specific examples of how you've driven product thinking and strategic initiatives in previous roles, particularly in risk management or related fields.
Showcase Your Collaboration Skills: Highlight your experience working with cross-functional teams. Provide examples of how you've successfully partnered with different stakeholders to deliver value and drive tech-enabled change, which is crucial for this role.
Demonstrate Understanding of User Needs: Illustrate your ability to translate user needs into actionable product features. Mention any experience you have with user-centred design or agile methodologies, as these are key aspects of the role.
How to prepare for a job interview at Shawbrook Bank
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the key responsibilities of the Product Manager for Risk Services. Familiarise yourself with concepts like FC transformation, strategic roadmap management, and control automation. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Given the emphasis on analytical and problem-solving skills in the job description, prepare examples from your past experiences where you've successfully used these skills. Be ready to discuss how you approached complex problems and the outcomes of your solutions.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with cross-functional teams. Discuss specific projects where you acted as a bridge between different departments, such as compliance and tech. This will show that you can effectively collaborate to drive initiatives forward.
✨Prepare Questions About Their Vision
Prepare insightful questions about the bank's vision for risk services and how they plan to implement tech-enabled changes. This shows your genuine interest in the role and helps you assess if their goals align with your career aspirations.
