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- Tasks: Support Portfolio Managers in onboarding new customers and managing loans.
- Company: Shawbrook is a purpose-led bank focused on delivering sustainable value and innovative lending solutions.
- Benefits: Enjoy market-leading family policies, wellness apps, generous holiday, and gym discounts.
- Why this job: Join a dynamic culture that values innovation, diversity, and social responsibility.
- Qualifications: Previous banking experience is essential; strong communication and attention to detail are key.
- Other info: Be part of a unique business model combining human expertise with advanced technology.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Loan Support Manager, you will support Portfolio Managers and Relationship Directors with onboarding new Development Finance customers. The Loan Support Officer is responsible for:
- Supporting the Portfolio Managers on the completion of new loans from Credit Approval to Completion. This includes case management and liaising with internal and external parties.
- Onboarding new customers and assisting with administrative aspects of in-life loans.
- Processing ongoing drawdowns of in-life loans following the recommendation of the Portfolio Manager.
- Instructing the Bank's lawyers in respect of property sales following approval of the Portfolio Manager and monitoring the subsequent receipt of funds and loan pay down.
- Producing loan and redemption statements at the request of borrowers.
- Ensuring the system is kept up to date to ensure that all reporting of data from the bank's systems is accurate.
The Person
- Previous experience within an operational/customer service function within the Banking industry is essential.
- Knowledge of Development Finance would be advantageous but is not essential.
- Able to communicate confidently with both internal and external stakeholders.
- Able to demonstrate excellent attention to detail and a high level of accuracy.
- Able to demonstrate excellent time management and work to deadlines.
The Opportunity
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility, and certainty we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate, and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice, and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech, and data capabilities. This combination not only allows us to deliver excellent customer experiences but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas, and believe anything is possible, you're our kind of person.
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world.
- Relish a challenge and enjoy a fast-paced, innovative, and hardworking culture.
- Enjoy finding new and better ways to solve complexity and make things happen.
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups.
- Care about society and the environment and want to be part of a business that cares too.
- Want to continue to grow professionally and be the best version of yourself.
Reward
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market-leading family-friendly policies such as access to our Maternity, Adoption, and Paternity policies from Day 1 of your employment.
- Free access to Headspace, a mindfulness & meditation digital health app.
- Free access to Peppy digital health app that offers personalised support through fertility treatment, becoming a parent, or menopause.
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing, and more general queries around family, work, housing, and health.
- Cycle to work scheme.
- Discounts on gym membership.
- Contributory pension scheme & death in service.
Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.
- Minimum of 27 days holiday per year.
- Option to buy or sell holiday days through our flexi-holiday scheme.
- Discounts on gym membership nationwide.
- Access to discounts on a range of high street and online brands.
- Community support and charitable giving.
Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success.
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done.
Loan Support Officer employer: Shawbrook Bank
Contact Detail:
Shawbrook Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loan Support Officer
✨Tip Number 1
Familiarise yourself with the Development Finance sector. Even if you don't have direct experience, understanding the basics can help you speak confidently about the role and its requirements during interviews.
✨Tip Number 2
Network with professionals in the banking industry, especially those involved in loan support or development finance. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to demonstrate your attention to detail and time management skills. Think of specific examples from your past experiences where you successfully managed multiple tasks or maintained accuracy under pressure.
✨Tip Number 4
Research Shawbrook's values and culture. Be ready to discuss how your personal values align with theirs, particularly around innovation, diversity, and community support, as this will show your genuine interest in being part of their team.
We think you need these skills to ace Loan Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational or customer service roles within the banking industry. Emphasise any specific skills related to loan processing, case management, and communication with stakeholders.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Loan Support Officer position. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your attention to detail and time management skills.
Showcase Relevant Skills: When detailing your experience, focus on skills that are crucial for this role, such as accuracy in data reporting, ability to manage multiple tasks, and effective communication with both internal and external parties.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is key for this position.
How to prepare for a job interview at Shawbrook Bank
✨Know Your Role
Familiarise yourself with the responsibilities of a Loan Support Officer. Understand the loan process from Credit Approval to Completion, and be ready to discuss how your previous experience aligns with these tasks.
✨Showcase Your Communication Skills
Since the role involves liaising with internal and external stakeholders, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you successfully managed relationships or resolved conflicts.
✨Highlight Attention to Detail
This position requires a high level of accuracy. Be prepared to discuss specific instances where your attention to detail made a difference in your work, especially in an operational or customer service context.
✨Demonstrate Time Management Abilities
The ability to work to deadlines is crucial. Share examples of how you've effectively managed your time in previous roles, particularly when juggling multiple tasks or projects.
