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- Tasks: Join our team to manage customer accounts and resolve queries via phone, email, and chat.
- Company: Shawbrook is a purpose-led bank focused on delivering sustainable value and premium experiences.
- Benefits: Enjoy flexible working, generous holiday, wellness apps, and discounts on gym memberships.
- Why this job: Be part of an innovative culture that values diversity and encourages personal growth.
- Qualifications: Strong customer service experience and excellent communication skills are essential.
- Other info: Minimum starting salary of £25,000 with opportunities for bonuses and recognition.
The predicted salary is between 20000 - 30000 £ per year.
We are currently looking for a Customer ServiceRepresentativeto work as part of a team to ensure the timely and accurate administration of theBank’s savings products, direct liaison with the customer on the telephone and by written correspondence, ensuring accuracy at all times and that laid down processes and procedures are appropriately followed.
- Dealing with account enquiries via the telephone and furnishing them information in answer to their queries
- Administer customer accounts during the lifecycle of their savings account
- Dealing with customer queries via email, secure message, text and chat
- The processing of all changes to customer static data
- Communicate and escalate potential issues/risks in a prompt and effective manner
- Adhere to internal targets enabling the customer to be serviced quickly, efficiently and without error
- To identify areas of improvement in relation to the customer journey
- To keep up to date with Shawbrook products, rates and T&Cs both personal and business
- To represent the Shawbrook brand in a professional and confidential manner
- Build strong relationships with customers and colleagues within the operation
The Person
- Excellent written communication skills.
- Experience within Customer Service essential
- Strong experience within banking or financial services
- Sound analytical and problem-solving skills
- Ability to learn new skills as the business grows enabling us to meet service standards
- Computer literate (good knowledge of MS Office suite – Excel, Word)
- Ability to work as part of a team.
- Excellent planning and organisational skills
- Establishes effective working relationships at all levels
- Customer Focused approach
The Opportunity
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself
Reward
Your Wellbeing – We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) – Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle – It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum starting salary of £25,000
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution – We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
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Customer Service Representative Shawbrook Consumer Group Glasgow, GB Published on August 19, 2025 employer: Shawbrook Bank
Contact Detail:
Shawbrook Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Shawbrook Consumer Group Glasgow, GB Published on August 19, 2025
✨Tip Number 1
Familiarise yourself with Shawbrook's products and services. Understanding their savings products and how they operate will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and in writing. Since the role involves direct customer interaction, being articulate and clear will set you apart. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your analytical skills and ability to handle challenges, which are crucial for this role.
✨Tip Number 4
Network with current or former employees of Shawbrook on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Representative Shawbrook Consumer Group Glasgow, GB Published on August 19, 2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in banking or financial services. Use specific examples that demonstrate your written communication skills and ability to handle customer queries effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Shawbrook Consumer Group. Mention how your skills align with their requirements, such as problem-solving abilities and a customer-focused approach. Be sure to convey your understanding of their products and values.
Showcase Relevant Skills: Emphasise your proficiency in MS Office, especially Excel and Word, as well as your analytical skills. Provide examples of how you've used these skills in previous roles to improve customer experiences or streamline processes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Representative role.
How to prepare for a job interview at Shawbrook Bank
✨Know the Company Inside Out
Before your interview, make sure to research Shawbrook Consumer Group thoroughly. Understand their products, values, and the unique aspects of their business model. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, prepare examples from your past experiences that highlight your ability to handle customer queries effectively. Be ready to discuss how you've resolved issues and built strong relationships with customers.
✨Demonstrate Problem-Solving Abilities
The job requires sound analytical and problem-solving skills. Think of specific situations where you've identified problems and implemented solutions. Be prepared to share these examples during your interview to showcase your critical thinking abilities.
✨Prepare for Role-Play Scenarios
In customer service interviews, role-play scenarios are common. Practice responding to potential customer queries or complaints. This will help you feel more confident and show the interviewer that you can think on your feet and provide excellent service.
