At a Glance
- Tasks: Provide friendly assistance to patients and support the practice team with administrative duties.
- Company: Join a caring healthcare practice focused on patient well-being.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in healthcare.
- Why this job: Make a difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
REPORTS TO: RECEPTION TEAM LEADER / OFFICE MANAGER
Job summary: The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties and responsibilities:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Processing face-to-face and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.
- Actively reporting health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
- Undertaking periodic infection control training (minimum annually).
- Reporting potential risks identified.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Receptionist / Administrator employer: Shawbirch Medical Centre
As a Receptionist/Administrator at our practice, you will be part of a supportive and friendly team dedicated to providing exceptional patient care. We offer a positive work culture that values your contributions, along with opportunities for personal and professional growth through ongoing training and development. Located in a vibrant community, our practice not only prioritises employee well-being but also fosters a collaborative environment where every team member plays a vital role in enhancing the patient experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. Choose an outfit that aligns with the company's culture while still being appropriate for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist / Administrator
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about creating a positive atmosphere for patients and visitors.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist/Administrator. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team and help us provide excellent service!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points or short paragraphs to make it easy for us to read. We appreciate straightforward communication, especially since you'll be helping others communicate effectively in the practice!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Shawbirch Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing appointments and maintaining confidentiality.
✨Practice Your Communication Skills
As a Receptionist, effective communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, focusing on how you would handle patient inquiries or direct calls to the right healthcare professional.
✨Showcase Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks, such as processing requests or maintaining a tidy reception area. Highlight any tools or methods you use to stay organised.
✨Demonstrate Your Commitment to Confidentiality
Since you'll be dealing with sensitive information, it's crucial to convey your understanding of confidentiality. Be ready to discuss why it’s important and how you’ve handled confidential information in previous roles, ensuring you respect patients' privacy at all times.
