Shop Manager in Thame

Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

We’re looking for a dynamic Shop Manager to lead our retail team in driving sales and profitability, managing stock effectively, and delivering outstanding customer service. You’ll be responsible for analysing financial performance, implementing strategies to maximise income—including Gift Aid and community engagement—and maintaining high shop standards. The role involves overseeing administration, security, health and safety, and ensuring compliance with Shaw Trust policies. You’ll also recruit, train, and motivate both staff and volunteers, fostering a supportive and inclusive environment that champions personal development and community impact.

You must be willing to work flexibly Monday to Sunday and have the ability to travel within the local area to offer additional support in our local shops when required.

You will be based in Thame, Oxfordshire.

Responsibilities

• Lead the retail team to drive sales and profitability.
• Manage stock effectively and maintain high shop standards.
• Deliver outstanding customer service and manage shop administration and safety.
• Analyse financial performance and implement strategies to maximise income (including Gift Aid and community engagement).
• Ensure compliance with Shaw Trust policies and health and safety requirements.
• Recruit, train, and motivate staff and volunteers; foster a supportive and inclusive environment that supports personal development and community impact.

Requirements

• Willingness to work flexibly Monday to Sunday.
• Ability to travel within the local area to support multiple shops.

Employee Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, with the option to purchase additional holiday.
• 2 days paid volunteering leave each year.
• An enhanced pension scheme after 6 months.
• Life Assurance at 3 times your annual salary.
• Access to a suite of learning and development opportunities including paid-for apprenticeships and master’s level qualifications, and management development programmes.
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, MANaging Network, Menopause Network Group).
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan.
• Opportunity to request flexible working from day one.

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. We are proud to be certified as an employer who meets the National Equality Standard, we are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: Resourcing@shaw-trust.org.uk

Shaw Trust reserves the right to close this vacancy early if sufficient applications are received.