Shop Manager

We are looking for a dynamic Shop Manager to lead our retail team in driving sales and profitability, managing stock effectively, and delivering outstanding customer service. You will be responsible for analysing financial performance, implementing strategies to maximise income—including Gift Aid and community engagement—and maintaining high shop standards. The role involves overseeing administration, security, health and safety, and ensuring compliance with Shaw Trust policies.

You will also recruit, train, and motivate both staff and volunteers, fostering a supportive and inclusive environment that champions personal development and community impact. You must be willing to work flexibly Monday to Sunday and have the ability to travel within the local area to offer additional support in our local shops when required.

At Shaw Trust, we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. Working in partnership not competition, we strive for a fairer, more equal society centred on opportunity for all.

As an employee of Shaw Trust, you will have access to the following benefits:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women's Network, MANaging Network, Menopause Network Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
• Opportunity to request flexible working from day one

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.