Shop and Logistics Assistant Manager

Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.

Purpose

Are you passionate about retail, customer service, and making a difference in the community? Shaw Trust is looking for an enthusiastic Assistant Shop Manager to support the daily operations of our charity shop, driving sales, managing logistics, and ensuring an exceptional shopping experience for our customers.

Key Responsibilities:

• Sales & Profit: Support the Shop Manager in analysing financial performance, implementing cost control measures, and maximising trading potential through Gift Aid, Shopiago, eBay sales, and community-driven profit-making activities.
• Logistics: Oversee deliveries and collections within a set geographic area, coordinate efficient route planning, manage furniture handling, and ensure seamless stock transfers between shops.
• Stock Management: Maintain shop density by processing donated goods, enforcing pricing and quality standards, and reducing stock loss through effective inventory control.
• Shop Standards: Create a welcoming environment, uphold cleanliness standards, and provide outstanding customer service, including managing complaints and social media queries.
• Administration: Maintain secure and accurate records, comply with financial procedures, and ensure effective communication via digital systems and retail operations manuals.
• Security & Compliance: Safeguard stock, cash, and IT equipment, adhere to banking policies, and uphold Shaw Trust's safeguarding protocols.
• Health & Safety: Ensure compliance with health and safety regulations, risk assessments, and PPE requirements to maintain a safe working environment.
• People & Volunteer Management: Assist in recruiting, training, and retaining staff and volunteers, ensuring they are equipped to perform effectively while fostering motivation and engagement.

Please note this role will require an agile and flexible approach to in-store and on-the-van tasking - it will involve driving and lifting and carrying furniture.

Employee Benefits

As an employee of Shaw Trust, you will have access to the following benefits:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday.
• 2 days paid volunteering leave each year.
• Life Assurance at 3 times your annual salary rate.
• Access to learning and development opportunities including paid apprenticeships and master’s level qualifications, and management development programmes.
• Opportunities to connect with employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, MANaging Network, Menopause Network Group).
• Health and Wellbeing initiatives including internal support, employee assistance programme, and health cash plan.
• Opportunity to request flexible working from day one.