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- Tasks: Coordinate customer service operations and manage urgent and planned works.
- Company: Dynamic service-based business focused on excellence and client satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Join a mission-critical role where your actions directly impact client success.
- Qualifications: Experience in project coordination and strong customer care skills.
- Other info: Fast-paced environment with a focus on teamwork and delivering results.
The predicted salary is between 24000 - 28800 £ per year.
Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, WF2
Salary: £28,000 - £32,000
This is not just a job — it’s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.
We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front. There will be three areas you will be responsible for managing:
- Pre-planned maintenance (PPM)
- Reactive
- Installations
Job Responsibilities
- Schedule urgent and planned works
- Be the first point of contact for clients — professional, positive, and proactive
- Manage strict deadlines, tight budgets, and high expectations
- Work closely with purchasing and sales teams — we are one team, one goal
- Ensure site surveys, quotations, and installations are completed on time
- Handle credit checks, supplier coordination, and subcontractor management
- Constantly reschedule resources to meet shifting priorities
- Deliver smooth project execution from start to finish
- Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch
- PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking
- Client Communication: Clear, confident, and always positive
- Commercial Awareness: Protecting and enhancing margin on every transaction
Experience Required
- Proven experience in reactive and planned project coordination
- Strong organisational skills and commercial acumen
- A natural instinct for customer care
- Those who have held jobs such as: Service Coordinator, Engineering Coordinator, Engineering Scheduler, Service Scheduler, Maintenance Coordinator, Maintenance Scheduler, Field Service Coordinator, Field Engineer Scheduler, Service Delivery Coordinator, Contract Coordinator and similar.
Ready to lead, deliver, and make a difference? Apply now and become part of a company where every second counts and every action matters.
If you have any further questions, please contact Shannon Clough at Interaction Leeds on 0113 866 2042.
Customer Service Coordinator in Wakefield employer: Shaw management Solutions
Contact Detail:
Shaw management Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Wakefield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you get that interview, you can show them you're not just another candidate — you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to be clear and confident. Try mock interviews with friends or family to nail down your responses and showcase your positive attitude.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission-critical team. Let’s make it happen!
We think you need these skills to ace Customer Service Coordinator in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in project coordination and customer service, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Show us your passion for delivering excellence and how you thrive under pressure.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing client expectations and tight deadlines.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Shaw management Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with terms like PPM, reactive scheduling, and client communication. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed tight deadlines and shifting priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Commercial Awareness
Be ready to discuss how you’ve protected margins in previous roles. Think of specific instances where your decisions positively impacted profitability. This shows that you understand the business side of customer service, which is crucial for this position.
✨Exude Positivity and Professionalism
As the first point of contact for clients, your attitude matters. Practice maintaining a positive and professional tone in your answers. You might even want to role-play common customer scenarios with a friend to get comfortable with handling challenging situations.
