Clinical Service Manager at Market Lodge in Ledbury

Shaw healthcare is recruiting for a Clinical Service Manager for our 10 bedded ABI and Mental Health service based in the heart of Ledbury. Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high‑quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.

Salary: 47‑49k DOE

Hours: 37.5 hours per week

Location: Market Street, Ledbury, HR8

Benefits:

• Employee Ownership Trust – in the last 12 months staff have received up to £2,650 tax‑free bonus
• 35 days annual leave
• Individualised professional development programmes
• Refer a Friend scheme of up to £1,000
• Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose‑built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals. We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision‑making. We are the largest employee ownership trust within the healthcare sector, with Shaw 76% owned by its staff.

Objectives:

• Utilise authentic leadership, role‑modelling and inspirational skills to motivate the team to deliver excellent quality of care
• Become the person in charge responsible for the day‑to‑day running of the service with 24‑hour responsibility for the care of the Service Users
• Manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy
• Provide improvement, independence and choice for Service Users
• Comply with all regulatory and legislative requirements at all times, in particular the CQC for the registration and inspection of nursing homes and NMC guidelines

Leadership:

• Be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions
• Set and maintain clear standards of care within the Service in line with Shaw healthcare’s vision “To provide the quality of care we would want for our loved ones”, policies and procedures
• Ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
• Develop a culture of continuous quality improvement, using the framework of clinical governance

General Management:

• Manage effectively the Service’s budgets and deliver the KPIs set for the Service
• Ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety)
• Enable Service Users to control their own financial affairs, where possible, and keep up‑to‑date accurate records of all transactions; in the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
• Ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements:

• Qualified Nurse with a valid PIN – RMN, RGN or RNLD
• Caring and compassionate
• Experience as a manager, deputy or senior nurse in a service of a similar size and client group