Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist users with technical issues via various communication channels.
- Company: Join a dynamic support team focused on delivering exceptional service.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your problem-solving skills shine.
- Qualifications: No prior experience required; just a passion for helping others.
- Other info: Ideal for those looking to kickstart their career in tech support.
The predicted salary is between 28800 - 48000 £ per year.
Reporting to the Support Lead, you will be a key member of our support team. This role will be extremely varied and demanding where you will need to hit the ground running and be able to multi-task in a fast-paced environment.
You will be assisting technical and non-technical users in resolving issues reported via email, telephone, face to face or via Service Desk tickets.
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with common support tools and ticketing systems. Being well-versed in these platforms will not only help you understand the role better but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Support Analyst, you'll be interacting with a variety of users, so being able to explain technical issues in simple terms is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in the past. This could be through previous jobs or even personal projects where you had to troubleshoot effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during any interviews and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Support Analyst position. Tailor your application to highlight your relevant experience in supporting both technical and non-technical users.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided support in a fast-paced environment. Include specific examples of how you resolved issues for users, whether through email, phone, or face-to-face interactions.
Showcase Your Skills: Make sure to mention your ability to multi-task and manage time effectively. Provide examples of how you've successfully handled multiple tasks or priorities at once, as this is crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the Support Analyst role. Use this opportunity to convey your enthusiasm for the position and the company, and how you can contribute to their success.
How to prepare for a job interview at Shaw Daniels Solutions
✨Show Your Problem-Solving Skills
As a Support Analyst, you'll need to demonstrate your ability to resolve issues efficiently. Prepare examples of past experiences where you've successfully solved technical problems or assisted users in a challenging situation.
✨Familiarise Yourself with Common Tools
Make sure you know the tools and software commonly used in support roles, such as ticketing systems and remote assistance software. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Practice Multi-Tasking Scenarios
Since the role requires multi-tasking in a fast-paced environment, consider practising scenarios where you have to juggle multiple tasks. This could involve role-playing with a friend or using mock interview questions that focus on prioritising tasks.
✨Prepare for Technical Questions
Expect to be asked technical questions relevant to the role. Brush up on common technical issues and solutions, and be ready to explain them clearly to both technical and non-technical users.
