At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a forward-thinking team in Farnborough with leading technologies.
- Benefits: Enjoy generous leave, private medical options, and employee discounts.
- Other info: Opportunities for professional growth and community volunteering.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 25000 - 35000 € per year.
Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
The Role
Our clients are looking for an IT Support Services Agent to join their Farnborough team, supporting users across both traditional on-premise systems and modern cloud-based environments. This is an exciting opportunity to work with leading technologies alongside talented professionals in a collaborative and forward-thinking environment.
The Opportunity
As an IT Support Services Agent, you will provide first-line technical support to internal users, delivering high-quality, customer-focused IT services across the organisation.
You’ll play a key role in resolving incidents, handling service requests, and supporting a wide range of technologies while ensuring an excellent user experience.
Key Responsibilities
- Deliver first-line IT support via phone, email, remote support tools, and IT service management platforms
- Troubleshoot hardware, software, networking, and account-related issues
- Support Microsoft Windows, Office 365, Active Directory, and Azure AD environments
- Escalate complex technical issues to senior support teams when required
- Manage the full lifecycle of the corporate iPhone and iPad estate, including provisioning, configuration, support, and decommissioning
- Communicate clearly and professionally with users of varying technical abilities
- Maintain accurate documentation of incidents, resolutions, and knowledge base articles
- Follow established support processes and contribute to continual service improvement
Essential Skills Experience
- Previous experience in an IT support, service desk, or helpdesk environment
- Strong customer service and communication skills with an empathetic approach
- Good working knowledge of Microsoft Windows and Office 365
- Experience administering Active Directory and/or Azure AD accounts
- Ability to work both independently and collaboratively within a team
- Strong problem-solving skills and attention to detail
- Ability to follow technical procedures and documentation
Desirable Qualifications
- ITIL Foundation v4 certification, or willingness to achieve this qualification
Benefits
- Matched pension contribution scheme with life assurance
- Generous annual leave allowance with the option to buy additional days
- Private medical, dental, and health cash plan options
- Employee discounts across travel, retail, restaurants, cinema, and more
- Volunteering opportunities supporting charities and local communities
- Proud supporters of the Armed Forces Covenant and Defence Employer Recognition Scheme Gold Award
Service Desk Engineer in Hampshire employer: Shaw Daniels Solutions
Join our dynamic Farnborough team as a Service Desk Engineer, where you'll thrive in a collaborative environment that champions innovation and professional growth. We offer a comprehensive benefits package, including matched pension contributions, generous annual leave, and private medical options, all while supporting your development through volunteering opportunities and a commitment to the Armed Forces Covenant. Experience a fulfilling career with us, where your contributions directly enhance user experiences across cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot issues with Microsoft Windows or Office 365. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved technical issues in the past. This will demonstrate your ability to handle the challenges of a Service Desk Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Desk Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your IT support experience and any relevant skills, like troubleshooting and customer service. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your experience aligns with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills:Don’t forget to mention your technical skills, especially with Microsoft Windows, Office 365, and Active Directory. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Farnborough!
How to prepare for a job interview at Shaw Daniels Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Highlight your empathetic approach and how you communicate with users who may not be tech-savvy.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice how you would handle common IT issues or service requests, and be ready to explain your thought process clearly.
✨Document Your Achievements
Bring along a list of your previous accomplishments in IT support. This could include successful projects, improvements you've made to processes, or any relevant certifications like ITIL Foundation v4. It shows you're proactive and committed to continual improvement.
